Experienced and hardworking regulatory policy specialist with a proven track record of delivering results over the past 10 years. Pursuing a new opportunity that leverages current expertise and presents a new and exciting challenge.
Overview
13
13
years of professional experience
Work History
Regulatory Affairs Specialist
Alectra Utilities Corporation
09.2017 - Current
Monitors, assesses and analyzes issues of regulatory policy from various sources (OEB, IESO, Ministry of Energy) and provides advice, guidance and recommendations to the business.
Responds to inquiries and liaises with business unit staff on policy and compliance matters and in support of data requests and regulatory filings.
Drafts briefing notes, summaries, policy papers, letters and other written products as required in support of Alectra's regulatory policy goals.
Assists with preparing thorough, persuasive evidence and argument for submission to the OEB in support of Alectra's applications for rates, licenses, regulatory rule-making proceedings, and merger applications.
Attends and participates in OEB, IESO policy consultation sessions and other industry group meetings (Coalition of Large Distributors, Electricity Distributors Association, Ontario Energy Association) in support of regulatory initiatives and Alectra policy goals.
Prepare documentation and reports in support of work undertaken of behalf of the Privacy Officer.
Active participation in ongoing Compliance work including Annual Compliance Certification activities and compliance audits.
Regulatory and Government Affairs Analyst
Alectra Utilities (formerly PowerStream)
06.2014 - 09.2017
Worked directly with the Director, External Affairs on key strategic initiatives and assists in supporting the CEO’s external engagements (Boards, Committees etc.) Supports the development of overarching and issue specific government and stakeholder relations strategies (provincial, municipal/other interested stakeholders).
Responsibilities included drafting briefing notes, letters, conducting research and tracking energy related media coverage.
Worked on an industry crisis communications working group developing a crisis communications plan in use by Electricity Distributor Association utilities.
Provide writing support to the corporate communications team for corporate publications including the Annual Report, as well as material for daily newsletter and news releases relevant to regulatory and government affairs.
Collected data and drafted documents to support regulatory filings including RRR filings.
Assisted with preparing evidence and argument for submission to the OEB in support of the Company’s applications for rates, licenses, regulatory rule-making proceedings, and merger applications.
Attended OEB consultation sessions and Electricity Distributors Association meetings in support of corporate initiatives and regulatory requirements.
2015 PowerStream Custom IR: Coordinated with external consultant on Customer Engagement piece of application. Compiled application and ensured timely delivery of evidence to interested parties. Responded to interrogatories related to customer engagement. Attended all technical conferences and hearings at the OEB in support of Senior Management and to run audio/visual presentation of evidence.
Member Experience Coordinator
Achievers Inc.
11.2011 - 05.2014
Proactively identified ways to improve Customer Experience through program changes and process improvements that were successfully implemented
Effectively communicated with internal/external customers through email and by phone and resolved customers complaints
Provided excellent customer service with a high customer satisfaction rate
Tasked with training new employees on company processes and procedures as well as teaching how to use the various computer systems
Aided in French translation of rewards catalogue.
Flight Attendant
Air Canada
05.2011 - 09.2012
Provided a high standard of services to passengers with a positive attitude
Ensured that company protocol and standard procedures are followed by crew members and passengers
Communicated effectively in both English and French with passengers and crew to ensure health, safety and comfort
Addressed customer complaints and emergency situations with professionalism and composure
Worked independently and as a team in a fast-paced and constantly changing environment.
Senior Technical Student – Communications and Public Affairs
Toronto Hydro-Electric System Limited
Drafted briefing notes, factsheets and letters to officials; conducted research to support Toronto Hydro initiatives.
Wrote a government relations plan to support Toronto Hydro consultation processes on both hydro rates and regional planning in the City of Toronto (IRRP).
Attended meetings with City Councillors and other key members of Ontario’s energy sector.
Wrote pieces for Toronto Hydro publication “CityWise”.
Assisted in creating and implementing communications initiatives and presentation materials to support members of the Communications and Public Affairs team.
Assisted with several projects which required the coordination of multiple stakeholders and Toronto Hydro resources.
Deputy Returning Officer (2011/2013)
Elections Ontario
Kept accurate records of voter registration data, ensuring all eligible citizens had access to vote on Election Day.
Collaborated with the Returning Officer to address any discrepancies or irregularities during the election process.
Responsible for ballot counting at the end of voting period and reporting results to Chief Electoral Officer.
Participated in post-election debriefs with the Returning Officer, offering insights into areas for improvement in future elections.
Education
Bachelor of Arts - Honours Global Studies
Wilfrid Laurier University
Waterloo, ON
Graduate Certificate, Corporate Communications
Seneca College of Applied Arts And Technology
North York, ON
Skills
Trusted teammate and collaborator
Skilled critical thinker and problem-solver
Excellent written and presentation skills
Strong ability to manage multiple stakeholders and priorities
Significant in-depth knowledge of the Ontario electricity sector including relevant regulatory requirements and governmental legislation
Proficient in Microsoft Office Applications, Adobe Pro, Pivotal UX filing portal
Valid "G" Class license
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Regulatory Affairs Specialist
Alectra Utilities Corporation
09.2017 - Current
Regulatory and Government Affairs Analyst
Alectra Utilities (formerly PowerStream)
06.2014 - 09.2017
Member Experience Coordinator
Achievers Inc.
11.2011 - 05.2014
Flight Attendant
Air Canada
05.2011 - 09.2012
Senior Technical Student – Communications and Public Affairs
People Change Management Lead, Business Transformation at Alectra Utilities CorporationPeople Change Management Lead, Business Transformation at Alectra Utilities Corporation