Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Operations Adjudicator Lead
Ministry of Emergency Management and Climate Readiness
01.2024 - Current
Supervises staff including managing a large portfolio of cases, assignment of work, development and evaluation of performance plans and approval of leave
Interprets and applies legislation and policy to resolve complex and/or precedent setting cases referred by Adjudication Analysts
Leads cross-program projects, plans the approach, selects members, sets milestones, monitors, and reports on outcomes
Reviews, analyses, and assesses technical information (e.g., engineering, scientific, legal, financial), reports, personal information and/or other material gathered from clients and/or subject matter experts
Approves, denies, and/or modifies client status, using independent delegated statutory authority, based on a thorough analysis of case information and gathered testimonies
Renders decisions and prepares written reasons, often within statutory time constraints, to the
Participates in program meetings to develop and/or harmonize standards, criteria and interpretations applied to the case management process
Participates in continuing education activities to maintain a current knowledge of relevant issues, law, and guidelines, with a special focus on administrative justice matters and the area of specialization
Evaluated claims by analyzing case files, conducting interviews, and reviewing relevant documentation.
Office and Facilities Coordinator
Ministry of Mental Health and Addictions
01.2023 - 12.2023
Act as Senior Manager of Corporate Operations services at MMHA for a period of 2 months during a medical leave and act in position to provide back up for annual coverage
Coordinate the onboarding and offboarding staff, facilitating all technical requirements working with Human Resources, Facilities, Information technology, and various ministries and staff to assist in smooth transition
Oversee facility maintenance requests, coordinating with building management to address repairs and improvements efficiently
Manage and train new employees on company processes including purchase cards and corporate operations
Report to senior management on organizational performance and progress toward my goals
Evaluate operational practices and identified improvement opportunities to develop revisions for systems and procedures
Reconciling purchasing cards, ordering new cards, applying coding to invoices, files and receipts to keep records organized.
Board Services Coordinator (T.A.)
Municipal Pension Board Secretariat
05.2022 - 12.2022
Maintaining annual scheduling for 30 board trustees to host 4 quarterly meetings, two annual conventions and weekly sub committees meetings with catering invoices, travel expenditures and hotel contracts
Manage weekly communications to trustees for weekly updates and pertinent information from external stakeholders ensuring accuracy and business acumen
Coordinates communications functions, identifies, researches, and responds to external and internal enquiries
Prepare high level documents for trustees review with confidentiality and tact using confidential email system
Providing clear communications to clients and sending correspondence on behalf of the Board of Trustees
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants which are senior level management including ADMs, CEO's and Deputy Ministers
Participated in workshops and in service meetings to enhance personal growth and professional development
Prepared agendas and record notes at meetings to archive proceedings.
Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Participated in workshops and in-service meetings to enhance personal growth and professional development.
Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
Organized company-wide events that boosted employee morale and cultivated team spirit within the organization.
Accounting Assistant
Royal and McPherson Theatres
06.2019 - 06.2020
Managed high volume invoice processing tasks while consistently meeting tight deadlines for vendor payments using Sage system and chart of accounts
Analyzed financial discrepancies and provided solutions for accurate financial records
Managed theatre inventory and stock for two theatres and financial accuracy
Effectively communicated with clients about payment, billed customers by sending statements.
Used accounting software to prepare weekly and monthly financial reports.
Maintained clean and organized files by keeping accounts payable records up-to-date.
Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
Completed payroll functions to facilitate accurate and prompt staff payments.
Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Completed financial reports, providing insight into performance, operations, and cash flow.
Accounting Clerk
Capital Regional District
08.2006 - 05.2018
Implement the electronic funds processing system for vendors and clients
Enhanced cash flow by efficiently processing transactions and monitoring overdue accounts
Manage high volume workload while maintaining attention to detail, resulting in reduced errors in financial documentation
Provided exceptional customer service when addressing client inquiries or concerns regarding their account status or charges billed
Managed daily electronic payments via bank download and upload to accounts; Managed daily check payments by entering data into SAP accounting systems and uploading to client accounts
Enhanced financial accuracy with thorough verification of invoices against purchase orders and contracts
Disbursed payment amounts via check or electronic transfer twice weekly and implementing secure processes
Maintained organized filing systems for easy access to financial records, support efficient auditing processes assisting KPMG.
Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients.
Participated in the month-end close process, ensuring accurate reporting of accounts receivable balances and timely submission of data for financial statements.
Enhanced cash flow by diligently tracking and reconciling customer payments, ensuring prompt resolution of discrepancies.
Optimized cash application processes by identifying inefficiencies and implementing process improvements that expedited posting of payments.
Deposited checks and worked with accounting supervisor to determine coding and prepare related entries.
Education
Bachelor of Arts - Art History
University of Victoria
Victoria, BC
Project Management Certificate
Camosun College
Victoria BC
2008
Office Administration
Camosun College
Victoria BC
05.1995
University Transfer Program
Camosun College
Victoria, BC
04.1992
Skills
17 years Accounting experience
28 years Office Administration experience
25 years Leadership experience
Communications experience
Director of the Victoria School of Irish Dance
Established in 1997 with influential shows like Riverdance and Lord of the Dance, I returned to become an irish dancing teacher, starting my own school, teaching approximately 50 clients per year.
Timeline
Operations Adjudicator Lead
Ministry of Emergency Management and Climate Readiness
Technical Support Analyst at The The Ministry of Emergency Management & Climate ReadinessTechnical Support Analyst at The The Ministry of Emergency Management & Climate Readiness
Engineering Technical Assistant at Ministry of Agriculture, Fisheries, Blue and Green Economy Dominica Emergency Agricultural Livelihoods Climate Resilient Project-Project Implementation Unit-World BankEngineering Technical Assistant at Ministry of Agriculture, Fisheries, Blue and Green Economy Dominica Emergency Agricultural Livelihoods Climate Resilient Project-Project Implementation Unit-World Bank