Alison Murray
Hamilton,ON
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
20
20
years of professional experience
Work History
Server
Pepperwood bistro
Burlington, ON
04.2025 - Current
- Provide excellent customer service
- Greet customers and present menus
- Make suggestions based on their preferences
- Arrange table settings
- Keep tables clean and tidy at all times
Server
Merk Snackbar
Hamilton, ON
10.2021 - 01.2025
- Greet guests, present menus, make recommendations and answer questions regarding food and beverages
- Take orders and relay to kitchen and bar staff
- Recommend tapas wines and specialty items
- Serve food and beverages
- Present bill to guests and accept payment
Server/Bartender
Roc N Docs
Mississauga, ON
03.2012 - 08.2021
- Greet guests
- Take food and drink orders from customers accurately and with a positive pleasant attitude make and serve drinks
- Write guests food orders, memorize orders, enter orders into POS for transmittal to kitchen staff
- Engage with customers in a friendly manner
- Knowledge of bar menu and cocktail recipes
- Ensure tables are enjoying their meals and take action to correct any problems
Guest Service Agent
WestJet Airlines
Mississauga, ON
11.2008 - 03.2012
- Check in passengers
- Assist with baggage handling
- Provide information about flights schedules, and boarding procedures
- Make and modify flight reservations
- Greeting passengers who are arriving from flights
- Following airline specific check-in policies and procedures
- Positively work with airline crew
Server/Bartender
Lake Affect
Mississauga, ON
05.2005 - 09.2008
- Present ordered choices in an efficient manner
- Maintain enthusiastic attitude
- Prepare dining room with condiments, candles, napkins, service plates, and utensils
- Prepare beverages as ordered
- Maintain positive communication with back of house staff
Education
College certificate - Culinary Arts
Niagara College
Niagara-on-the-Lake, ON04.2025
College diploma - Tourism and Hospitality
Mohawk College
Hamilton, ON04.2005
Skills
- Kitchen Experience
- Cash Handling
- Guest Services
- Culinary skills
- Point of sale operation
- Bartending
- Serving
- Host
- Wine knowledge
- Culinary techniques
- Food safety
- Customer service
- Attention to detail
- Time management
- Positive guest interactions
- Food safety practices
- Wine pairings
- Point of sale operation
- Tableside etiquette
- High volume dining
Timeline
Server
Pepperwood bistro
04.2025 - Current
Server
Merk Snackbar
10.2021 - 01.2025
Server/Bartender
Roc N Docs
03.2012 - 08.2021
Guest Service Agent
WestJet Airlines
11.2008 - 03.2012
Server/Bartender
Lake Affect
05.2005 - 09.2008
College certificate - Culinary Arts
Niagara College
College diploma - Tourism and Hospitality
Mohawk College
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