Alison Monteiro
Cambridge,ON
Summary
Professional with proven track record in delivering high-quality team results. Skilled in effective communication, problem-solving, and time management. Strong focus on team collaboration, adaptability, and meeting organizational goals. Well-versed in fostering productive and supportive work environment.
Overview
12
12
years of professional experience
Work History
Premium Experience Team Member
Toronto Blue Jays
01.2017 - Current
- Assist fans on the executive suites levels and premium clubs navigate through Rogers Centre during events and Blue Jays home games.
- Support the sales team with client requests.
- Help support and maintain the integrity of premium spaces.
- Assist in setup and breakdown of event logistics for home games and special events.
- Train new team members on operational procedures and best practices for customer service.
Manager, Game Presentation & Fan Experience
MLSE, Toronto Argonauts
04.2023 - 03.2025
- Developed strategy for creating an entertaining, engaging, and memorable fan experience leading to a home field advantage.
- Maintained an 85% average satisfaction rating based on post-event fan surveys scores.
- Prepared run-of-show script and acted as show caller for each home game and select fan events.
- Hired and managed in-stadium staff and talent including hosts, Dance Team, Promo Crew, PA announcer, DJs, anthem singers and halftime acts..
- Created and managed department budget.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
Assistant Manager, Product Specialist
Gap Factory Store
09.2013 - 04.2023
- Maintain high employee retention by cultivating a positive and inclusive team culture.
- Coach and empower associates to provide exceptional customer service confirmed by a customer net promoter score of 80+.
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Implemented inventory management processes to maintain stock levels and reduce shrinkage to lowest level in the district.
- Oversaw visual merchandising standards to align with brand guidelines and maximize customer engagement.
Education
Sport Business Management
Durham College
Oshawa, ONBachelor of Arts - Arts and Business, Sociology Major, Business Management Minor
University of Waterloo
Waterloo, ONSkills
- Customer service
- Creativity and innovation
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Time Management
- Verbal and written communication
- Team leadership
- Flexible and accustomed to an irregular work schedule
Timeline
Manager, Game Presentation & Fan Experience
MLSE, Toronto Argonauts
04.2023 - 03.2025
Premium Experience Team Member
Toronto Blue Jays
01.2017 - Current
Assistant Manager, Product Specialist
Gap Factory Store
09.2013 - 04.2023
Sport Business Management
Durham College
Bachelor of Arts - Arts and Business, Sociology Major, Business Management Minor
University of Waterloo
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