Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alison Mitchell

Oshawa,ON

Summary

Professional customer service specialist with track record of delivering high-quality results. Demonstrates strong communication skills, problem-solving abilities, and knack for building rapport with clients. Highly adaptable in fast-paced environments and excels in collaborative team settings. Proficient in conflict resolution, customer relationship management, and consistently meeting and exceeding service standards.

Overview

6
6
years of professional experience

Work History

Supervisor

Plato's Closet
Oshawa, ON
01.2023 - Current

• Coordinating workflow among 3-5 team members each shift.

• Leading by example to foster a positive and effective work environment.

• Embracing opportunities for self-improvement in daily duties.

Copywriter

Sunnystorm Marketing
04.2020 - 11.2023
  • Reviewed and edited final copy for accuracy and to correct grammar errors.
  • Boosted campaign performance by developing engaging and persuasive copy for print, digital, and social media platforms.
  • Customized brand message to reach and capture target audience interest and drive engagement.
  • Formatted copy to align with project-specific guidelines.
  • Wrote advertising copy for online content, adhering to employers' overarching brand identity and personality.
  • Crafted effective call-to-action statements within copy, driving desired consumer behavior and increasing conversion rates.
  • Increased brand awareness through the creation of compelling content for website landing pages, blog posts, and email newsletters.
  • Collaborated with marketing team to develop creative concepts for promotional materials and advertising campaigns.
  • Consistently met project objectives by effectively managing multiple assignments simultaneously while maintaining high-quality output.

Production Worker

Talize Thrift Store
05.2019 - 05.2020
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.

Education

Social Services

Durham College
Oshawa, Ontario
06.2016

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Relationship building
  • Conflict resolution
  • Team building
  • Employee motivation

Languages

English
Native or Bilingual

Timeline

Supervisor

Plato's Closet
01.2023 - Current

Copywriter

Sunnystorm Marketing
04.2020 - 11.2023

Production Worker

Talize Thrift Store
05.2019 - 05.2020

Social Services

Durham College
Alison Mitchell