Alison Miller
Front Office Receptionist And Front Desk Associate
Los Angeles
Summary
Dynamic and customer-focused professional with extensive experience at Ronald McDonald House, excelling in communication and problem-solving. Proven ability to manage high-volume inquiries while maintaining exceptional service standards. Proficient in Microsoft Office and adept at fostering customer loyalty through personalized engagement and effective resolution of concerns.
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Successful with over 9 years experience in Front Office Receptionist and Front Desk Associate setting.
Overview
8
8
years of professional experience
Work History
Front Desk Associate
Ronald McDonald House
02.2025 - 12.2025
- Greeted client's and their families at front desk and engaged in pleasant conversations while managing check-in process.
- Gave client's their room keys
- Assisted client's with any inquires or concerns they might have had.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
Sales Associate
Rick Pallack Menswear
06.2021 - 09.2023
- Greeted and engaged with customers to build rapport and loyalty.
- Ascertain what each individual customer wanted and needed.
- Completed price check and sales
- Processed and received payments via cash or credit card.
Front Office Receptionist
FTR International
06.2019 - 04.2021
- Greeted incoming customers professionally and provided friendly, knowledgeable assistance.
- Answered high-capacity phone calls efficiently.
- Organized incoming mail distribution system that streamlined delivery of important documents among employees.
- Proficiently used Microsoft Excel, Microsoft Perfect, and Microsoft Outlook.
- Collected and distributed mail to team members and managers to support communication and high customer service.
PBX Operator
Saddleback Memorial Hospital
09.2017 - 01.2019
- Answered high capacity phone calls for the doctor's exchange board.
- Relayed and maintained confidential messages to doctor's and nurses using HIPAA policies.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Education
Associate of Arts - Cosmetology
Los Angeles Trade Technical College
Los Angeles, CA 05.2001 -
High School Diploma -
Laguna Hills High School
Laguna, CA 05.2001 -
Skills
- Excellent Communication Skills: listening, speaking, writing, reporting, and documenting
- Ability to perform duties as an Administrator Assistant and Sales Associate
- Keep records of customer interaction and/or transaction, recording details of inquires, complaints, and/or comments, provided action taken when needed further escalation
- Resolve customer concerns in timely manner
- Utilize customer service skills
- Demonstrated the use or operation of merchandise
- Review proper policies in place for each individual employer
- Proficient in answering questions related to the department I was assigned to and prevent any issues from occurring
- Proficient with inventory stock and requisition with new stock
- Solicit sales of new or additional products and/or services
Timeline
Front Desk Associate
Ronald McDonald House
02.2025 - 12.2025
Sales Associate
Rick Pallack Menswear
06.2021 - 09.2023
Front Office Receptionist
FTR International
06.2019 - 04.2021
PBX Operator
Saddleback Memorial Hospital
09.2017 - 01.2019
Associate of Arts - Cosmetology
Los Angeles Trade Technical College
05.2001 -
High School Diploma -
Laguna Hills High School
05.2001 -