Summary
Overview
Work History
Education
Skills
Timeline
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Alison McPhie

Halfmoon Bay,BC

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Server/Bartender

Shift Kitchen and Bar
03.2024 - Current


  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and handcrafted beverages promptly with focused attention to customer needs.
  • Warm and welcoming attitude.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.

Bar Manager

Wobbly Canoe
07.2017 - 01.2024
  • Closed out cash register and prepared a cash report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Established rapport with the local community for repeat business

Barista Shift Supervisor

Starbucks
08.2013 - 02.2015
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.

Education

Certificate - Accounting

Capilano University
Sechelt, BC

Elphinstone Secondary
Gibsons, BC
09-2015

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Professional appearance
  • Guest engagement
  • Menu memorization
  • Cleanliness standards
  • Customer service
  • Order accuracy
  • Beverage preparation

Timeline

Server/Bartender

Shift Kitchen and Bar
03.2024 - Current

Bar Manager

Wobbly Canoe
07.2017 - 01.2024

Barista Shift Supervisor

Starbucks
08.2013 - 02.2015

Certificate - Accounting

Capilano University

Elphinstone Secondary

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Alison McPhie