Summary
Skills
Accomplishments
Work History
Education
Certification
Generic

Alison Mcintyre

Edmonton,AB

Summary

Knowledgeable with comprehensive background in customer service and call handling. Adept at managing high call volumes while consistently providing accurate information and assistance. Demonstrated ability in resolving issues promptly and maintaining calm demeanor under pressure, leveraging strong communication and problem-solving skills.

Skills

  • Call prioritization
  • Teamwork orientation
  • Stress tolerance
  • Complaint handling

Accomplishments

My greatest accomplishments in life is being able to pivot and adapt to whatever life throws at me, with still holding great and honorable character. I hope to bring my love for life to your team.

Work History

Call Taker & Dispatch

Co-op Taxi
Edmonton, AB
02.2018 - 10.2020
  • Managed incoming calls efficiently, ensuring prompt service to clients.
  • Coordinated dispatch of taxis based on client requests and locations.
  • Utilized booking software to track and manage ride schedules accurately.
  • Assisted customers with inquiries, providing accurate information on services.
  • Managed private high profile accounts
  • Work effectivley and efficiently in fast paced enviornaments
  • Provided empathetic support to distressed callers, offering guidance on available resources or directing them to appropriate channels for further help when necessary.

Sales Associate

Sunglass Hut
Edmonton, AB
01.2015 - 04.2017
  • Delivered exceptional customer service, enhancing overall shopping experience.
  • Assisted customers in selecting eyewear that suited their lifestyle and preferences.
  • Maintained visual merchandising standards to maximize product presentation and appeal.
  • Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.

Medical Office Receptionist

Millwoods Primary Care Clinic
Edmonton, AB
02.2016 - 05.2016
  • Completed for Practicum
  • Managed patient scheduling and appointment coordination using electronic health record systems.
  • Facilitated effective communication between patients and medical staff to enhance service delivery.
  • Ensured accurate patient registration by verifying insurance information and medical history.
  • Assisted in maintaining a clean, organized reception area to enhance patient experience.

Education

Bachelor of Arts - Psychology & Sociology

Macewan University
Edmonton
01-2022

Certification - Medical Office Administrator & Health Unit Clerk

Academy of Learning Career College
Edmonton, AB
10-2016

Certification

Health Unit Clerk & Medical office admin

first aid

netcare certified

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Alison Mcintyre