Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Certification
Timeline
Generic

Alison McGraw

Bonfield,ON

Summary

Dynamic professional with extensive experience in customer service and operations management, notably at Holiday Inn Express. Proven ability to enhance client satisfaction through meticulous attention to detail and effective problem-solving. Skilled in cleaning and sanitizing, while consistently demonstrating responsibility and dependability in fast-paced environments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Custodian

Conseil Scolaire Catholique Franco-Nord
02.2019 - Current

Work to maintain the clean and orderly requirements within the school. Support genereal health and safety and the well-being of the students, faculty, and guests at all times. Inventory, shipping and receiving, scheduling, Ability to multi-task, move at a fast pace, and adjust to unexpected changes throughout the day. Self motivation working individually or within a group setting as required without supervision.

Owner/Operator

Ali's Help
03.2018 - Current

Cleaning business for residential and commercial clients. Proven track record for customer satisfaction. Managing the day to day operations, self disciplined and motivated to perform the expected physical and administrative responsibilities. Established very strong relationships with clients, suppliers, and maintained a consistent professional schedule to meet and exceed expectations.

Sales Manager/General Manager

Holiday Inn Express Hotel and Suites/Comfort Inns
06.2007 - 03.2018

Multitasking strong asset to my roles. Ability to work in a very high stress environment with all facets expected to perform from budgeting, forecasting, building and maintaining sales accounts from soliciting to closing the deal, organizing details from travel to accommodations across the country. Managing a team of department managers and members, human resources, traning and performance appraisals, handling consistency with communication and motivation to successfully achieve guest and ownership expectations. Accounts payable and receivable, payroll, scheduling, inventory. Training and workshops quartely and yearly with the brands to continuously learn and keep up to date with constant changes within the industry.

Education

Associate's Degree - Hotel, Resort And Restaurant Management

Canadore College of Applied Arts And Technology
North Bay
05-2000

Skills

  • Work independently
  • Responsible and dependable
  • Customer service
  • Attention to detail
  • Problem-solving
  • Time management
  • Team collaboration
  • Computer skills
  • Professional in both oral and written communications
  • Friendly, positive attitude

Accomplishments

    Achieved the Top 40 under 40 reward from the North Bay Chamber or Commerce and City of North Bay

    President of the Women in Business 6 years running

Languages

French
Native or Bilingual
English
Native or Bilingual

Affiliations

Women in Business

HOST program-Tourism Northern Ontario


Certification

Smart Serve

WHMIS


Timeline

Custodian

Conseil Scolaire Catholique Franco-Nord
02.2019 - Current

Owner/Operator

Ali's Help
03.2018 - Current

Sales Manager/General Manager

Holiday Inn Express Hotel and Suites/Comfort Inns
06.2007 - 03.2018

Associate's Degree - Hotel, Resort And Restaurant Management

Canadore College of Applied Arts And Technology
Alison McGraw