Alison Freeman

• Proficient use of patient database systems to maintain records, process medical prescriptions, private healthcare referrals and co-ordinate scheduling.
• Utilised clear and concise language with accurate medical terminology ensuring utmost discretion.
• Ensured compliance with healthcare regulations through meticulous record-keeping and documentation practices.
• Multi-tasked a range of administrative procedures within a fast paced city centre medical practice.
• Applied critical thinking to assess triage, allocating patients accordingly.
• Liaised with medical staff and executed all administrative requests within appropriate timescales.
• Maintained patient care applying effective interpersonal skills.

• Developed comprehensive career plans for clients to achieve their professional goals with clear action steps and timelines.
• Offered personalised career coaching sessions addressing individual needs effectively
• Utilised client database systems and maintained and developed online careers resources.
• Assigned team trainer role for use of client database.
• Supported students towards a positive destination, recording destination statistics for the government.
• Organised career events, delivered presentations, 1:1 interviews and group workshops.

Working for Families Project

• Provide careers advice and guidance to a caseload of parents towards a return to employment, education or training.
• Utilise client database systems.
• Work in close partnership with external agencies

Bridging Services Project

• Set up, market and deliver a new careers service.
• Manage a caseload of clients (16+) who were seeking a return to work following ill health or managing a health condition.
• Form effective partnerships with key healthcare staff.