Alison Flores Mejorada
Fremont
Summary
Dedicated customer service professional with 6+ years of experience in remote and in-office roles across banking, healthcare, insurance, and property management industries. Skilled in problem-solving, relationship-building, and delivering exceptional client support via phone, email, and chat. Adept at handling high call volumes, multitasking, and utilizing technology to enhance customer experiences. Bilingual in English and Spanish with strong attention to detail and compliance in regulated environments.
Overview
7
7
years of professional experience
Work History
Member Support Representative
Golden 1 Credit Union
01.2023 - 04.2024
- Provide comprehensive banking support to members via phone, email, and chat, handling inquiries related to accounts, transactions, loans, and digital banking services.
- Troubleshoot and resolve complex account issues, including fraudulent transactions, disputed charges, and unauthorized activity, ensuring security and compliance.
- Process and verify financial transactions, such as fund transfers, loan payments, and credit card inquiries while ensuring accuracy and efficiency.
- Educate members on banking policies, online banking tools, and financial products to enhance their banking experience.
- Maintain high call volumes while delivering personalized and empathetic customer service to maintain customer satisfaction and retention.
- Collaborate with internal teams to streamline workflows, improve member experiences, and resolve escalated concerns.
Patient Support Specialist
Corporate Brokers LLC
01.2020 - 12.2022
- Assisted patients, providers, and caregivers with appointment scheduling, prescription refills, referral processing, and insurance verification.
- Served as a first point of contact for patients, providing clear and compassionate communication to ease concerns and answer questions regarding treatments and services.
- Ensured HIPAA compliance by maintaining strict confidentiality when handling patient records and medical information.
- Coordinated with healthcare providers, pharmacies, and insurance companies to facilitate smooth patient care and support.
- Provided emotional support to patients, ensuring they felt heard, valued, and supported throughout their healthcare journey.
Leasing Agent
Pinnacle Property Management
04.2018 - 01.2020
- Guided prospective tenants through leasing processes, showcasing properties and addressing questions to meet housing needs.
- Supported tenants with maintenance requests and tenant concerns ensuring a smooth and positive rental experience.
- Developed and executed marketing strategies using social media, online listings, and community engagement to attract new tenants.
- Facilitated lease renewals, move-ins, and move-outs, ensuring compliance with property policies and regulations.
Customer Service Assistant
Farmers Insurance Group
02.2017 - 03.2018
- Provided personalized assistance to policyholders, helping them navigate insurance claims, policy updates, and billing inquiries.
- Assisted clients in understanding their coverage options, deductibles, and premium calculations, promoting informed decision-making.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
- Consistently exceeded customer service metrics, including response time, issue resolution rate, and client satisfaction scores.
Education
Associate of Science - In Progress
Ohlone College
Fremont, CA01-2027
High School Diploma -
Robertson High School
Fremont, CA06.2018
Skills
- Account & Claims Assistance
- Active Listening & Empathy
- Banking, Medical & Real Estate Terminology
- Customer Service & Relationship Management
- Data Entry & Microsoft Office Suite
- Fluent in English & Spanish
- HIPAA & Compliance Regulations
- Multitasking & Prioritization
- Problem-Solving & Conflict Resolution
- Social Media & Marketing Strategies
LANGUAGES
Bilingual - Fluent in English and Spanish. Ability to speak, read, and write in both languages.
Timeline
Member Support Representative
Golden 1 Credit Union
01.2023 - 04.2024
Patient Support Specialist
Corporate Brokers LLC
01.2020 - 12.2022
Leasing Agent
Pinnacle Property Management
04.2018 - 01.2020
Customer Service Assistant
Farmers Insurance Group
02.2017 - 03.2018
Associate of Science - In Progress
Ohlone College
High School Diploma -
Robertson High School
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