Alison Flint
Calgary,AB
Summary
Professional operations leader with strong track record of driving efficiency and optimizing processes. Adept at leading teams to achieve organizational goals and adapting to changing business needs. Skilled in strategic planning, logistics, and resource management. Known for fostering collaboration and consistently delivering results that align with company objectives.
Overview
17
17
years of professional experience
3
3
Certification
9
9
years of post-secondary education
Work History
National Operations Manager
LIVunLtd
09.2021 - Current
- Identified areas for improvement within the organization, implementing changes that led to increased productivity and profitability.
- Spearheaded initiatives to improve workplace safety, resulting in a significant reduction in incidents.
- Managed change effectively during periods of rapid growth or restructuring within the organization.
- Increased operational efficiency by streamlining processes and implementing new technologies.
- Collaborated with cross-functional teams to achieve business goals, fostering a culture of teamwork and cooperation.
- Implemented rigorous quality control measures, ensuring all programming met or exceeded customer expectations.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Enforced compliance with local, provincial and federal regulations and company standards.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Account Manager
LIVunLtd
07.2017 - 12.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Developed customized account plans for clients to help them achieve their business goals.
- Drove revenue growth by identifying new business opportunities within existing accounts.
Health, Safety and Wellness Coordinator
LIVunLtd
10.2019 - 09.2021
- Collected and tracked information about participation and outcomes of individual programs.
- Served as a liaison between employees and management, addressing concerns related to workplace wellness policies and practices.
- Enhanced employee well-being by designing and implementing comprehensive wellness programs.
- Provided ongoing support and resources to Account Managers in managing safety performance within their worksites, fostering a culture of accountability among leadership.
- Evaluated incident reports, determining root causes and implementing preventive measures to avoid recurrence.
- Conducted periodic audits of safety initiatives in place, identifying areas for improvement and implementing appropriate actions to maintain best practices.
Assistant Manager
Health Systems Group
08.2012 - 07.2017
- Managed program budget effectively by allocating resources wisely and exploring cost-saving opportunities without sacrificing quality or effectiveness.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects.
- Assessed member needs and preferences through regular surveys, adapting program offerings to better align with their interests.
- Developed an effective communications strategy to keep members informed about upcoming events, available resources, and program updates related to wellness initiatives.
Education
Bachelor of Science - Kinesiology
University of Calgary
Calgary, AB 09.2004 - 06.2008
Post-Degree Certificate - Occupational Health And Safety
University of Calgary
Calgary, AB 09.2012 - 06.2015
Post-Degree Certificate - Human Resource Management
University of Calgary
Calgary, AB 09.2012 - 12.2014
Skills
- Operational Excellence
- MS Office Suite
- Key Performance Indicators
- Budget knowledge
- Outstanding communication skills
- Strategic Planning
- Compliance Management
- Facility Management
- Asset Management
- Customer Service
- Problem-Solving
- Team Leadership
Languages
English
Native or Bilingual
French
Professional Working
Certification
- Clinical Exercise Physiologist Canadian Society for Exercise Physiology
- First Aid Instructor Canadian Red Cross
- COR Internal Auditor Alberta Safety Council
Timeline
National Operations Manager
LIVunLtd
09.2021 - Current
Health, Safety and Wellness Coordinator
LIVunLtd
10.2019 - 09.2021
Account Manager
LIVunLtd
07.2017 - 12.2021
Post-Degree Certificate - Occupational Health And Safety
University of Calgary
09.2012 - 06.2015
Post-Degree Certificate - Human Resource Management
University of Calgary
09.2012 - 12.2014
Assistant Manager
Health Systems Group
08.2012 - 07.2017
Bachelor of Science - Kinesiology
University of Calgary
09.2004 - 06.2008
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