Alison Fitzpatrick
Surrey,BC
Summary
Organized and personable professional with extensive experience in customer service, sales and administrative tasks. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Client Relationship Specialist/Training Lead
Pacific Home Warranty Insurance Services
11.2013 - Current
- Working both independently and as part of a team to support clients and help maintain their memberships through email, phone and in person.
- High Volumes of data entry requiring attention to detail and quick turnaround times
- Educating clients on best practices related to their specific industries.
- Maintaining detailed records of client interactions.
- Evaluating accuracy and quality of data entered into internal system.
- Reducing administrative errors by diligently proofreading office documents and maintaining accurate records.
- Aiding in employee onboarding through training approximately 20 new hires on office procedures, best practices, software applications, and company policies.
- Coordinating with department leaders to identify training needs and develop targeted solutions.
- Created and maintained detailed training records and reports for management review.
- Providing ongoing coaching and mentoring support for approximately 10 employees seeking professional growth and development.
Administrative Assistant/Receptionist
Hunt Personnel Employment Agency
03.2013 - 11.2013
- Handling high volumes of incoming calls
- Performing various administrative tasks such as filing, scanning, photocopying, proofreading and transcribing letters and proposals and maintaining personnel files
- Scheduling appointments and meetings, maintaining and updating appointment calendars, mostly using Microsoft Outlook.
Receptionist/Administrative Assistant
CEI Architecture
09.2012 - 02.2013
Sales Floor Manager
Next Retail
10.2007 - 06.2012
- Ensuring the highest level of customer service is provided by leading by example and coaching staff where necessary
- Managing 10-15 staff at any given time, both on the sales floor and in the stockroom
- Maintaining a full and commercially merchandised floor
- Controlling equipment placement and space management
- Planning of staff rosters and shifts; management cover
- Interviewing, hiring, training and developing newer members of staff
- Opening/Closing the store
- Determining store targets and productivity goals and communicating them to all staff.
Clerical Officer
Apollo House Social Welfare Office
06.2006 - 09.2007
- Data Entry
Education
High School Diploma -
Assumption Secondary School
Dublin, Ireland06.2006
Skills
- Microsoft Office Suite
- Data entry & organization
- Computer proficiency & typing
- Multi-tasking
- Scheduling and calendar management
- Client relationship management
- Attention to detail
- Training program development
- Training and mentoring
Certification
Level 2 General Insurance License
Languages
English
Native or Bilingual
Timeline
Client Relationship Specialist/Training Lead
Pacific Home Warranty Insurance Services
11.2013 - Current
Administrative Assistant/Receptionist
Hunt Personnel Employment Agency
03.2013 - 11.2013
Receptionist/Administrative Assistant
CEI Architecture
09.2012 - 02.2013
Sales Floor Manager
Next Retail
10.2007 - 06.2012
Clerical Officer
Apollo House Social Welfare Office
06.2006 - 09.2007
High School Diploma -
Assumption Secondary School
Level 2 General Insurance License
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