Alison Courtney
Montague,PE
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Professional Cleaner
Clean Pros Company Inc.
04.2023 - 09.2023
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Contributed to team efficiency by training new hires on company policies, procedures, and best practices in cleaning services.
- Enhanced client satisfaction by providing thorough and meticulous cleaning services catered to individual needs.
Cashier/Counter Assistant
Sobeys
04.2020 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Childcare Provider/Youth Educator
CHANCES Daycare
10.2018 - 02.2019
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
Housekeeper
Rodd Brudenell River Hotel & Resorts
06.2014 - 10.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Housekeeper
Brudenell Fairway Chalets
05.2015 - 09.2015
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Sorted, laundered and put away various laundry items.
- Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
- Completed gardening and lawn maintenance tasks.
Cashier
McDonald's
09.2014 - 05.2015
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Served food and beverages promptly with focused attention to customer needs.
Line Worker
Belle River Enterprises
05.2014 - 06.2014
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
- Used equipment properly to avoid workplace hazards or injuries.
- Followed detailed instructions to assemble products accurately, ensuring customer satisfaction with the final result.
Roger's Customer Service Representative
Atelka
10.2013 - 01.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Line Worker
Belle River Enterprises
08.2013 - 10.2013
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Boxed, labeled, and transported items to support assembly operations.
Childcare Provider
Shooting Stars Daycare
04.2013 - 05.2013
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
Virgin Mobile Customer Service Representative
On-line Support
10.2011 - 11.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
Education
GED -
Holland College
Charlottetown, PE08.2023
Skills
- Reliable and responsible
- A dedicated individual who strives too always do well
- Honest and trustworthy
- Client-centered
- Empathic and sensitive to others’ needs
- Quick learner with a strong work ethic who works well under pressure
- Team player with excellent communication and interpersonal skills
- Motivated self-starter with a strong desire to learn and is easily adaptable
- Class 5 license
- Computer skills
- Self-Motivation and Initiative
- Multitasking proficiency
Employment Goal
To obtain Full-time/Seasonal Employment with a great work environment.
References Available
On request
Hobbies and Interests
- Nature walks
- Animal lover
- Reading
Volunteer Experience
- Wrestling Tournament: Montague, PE
- Seniors Facility: Burgeo Hospital, Burgeo, NL
Languages
English
Native or Bilingual
Timeline
Professional Cleaner
Clean Pros Company Inc.
04.2023 - 09.2023
Cashier/Counter Assistant
Sobeys
04.2020 - 03.2021
Childcare Provider/Youth Educator
CHANCES Daycare
10.2018 - 02.2019
Housekeeper
Brudenell Fairway Chalets
05.2015 - 09.2015
Cashier
McDonald's
09.2014 - 05.2015
Housekeeper
Rodd Brudenell River Hotel & Resorts
06.2014 - 10.2018
Line Worker
Belle River Enterprises
05.2014 - 06.2014
Roger's Customer Service Representative
Atelka
10.2013 - 01.2014
Line Worker
Belle River Enterprises
08.2013 - 10.2013
Childcare Provider
Shooting Stars Daycare
04.2013 - 05.2013
Virgin Mobile Customer Service Representative
On-line Support
10.2011 - 11.2011
GED -
Holland College
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