Alison Confrey
Calgary,AB
Summary
Proven leader with a track record of exceeding $2 million enrollment targets at Delmar College of Hair and Esthetics. Expert in customer relationship management and client service. I've significantly enhanced student enrollment rates and customer satisfaction through innovative strategies and strong team leadership. I am a confident communicator across multiple platform’s and consistently strive to develop and improve my skills.
Overview
12
12
years of professional experience
Work History
Admissions Manager
Delmar College Of Hair And Esthetics
Calgary, AB
03.2017 - Current
- Exceeded annual enrollment targets. Upwards of $2 million in 2023.
- Mentored junior admissions staff members, sharing best practices and providing guidance on navigating complex institutional policies.
- Streamlined documentation processes, resulting in faster decision-making and improved applicant satisfaction levels.
- Leveraged strong interpersonal skills to build lasting relationships with alumni fostering brand loyalty and repeat business.
- Created a welcoming environment for both domestic and international students by organizing orientation programs tailored to their needs.
- Established strong relationships with high school counselors to increase awareness of institutional offerings and promote student referrals.
- Organized successful open house events for prospective students, showcasing campus facilities and academic programs.
- Enhanced student enrollment rates by streamlining the admissions process and improving communication with prospective students.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Expertly navigated escalating situations, leading to resolutions that satisfied both students needs while adhering to company policies.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root cause.
Lead Barber
Tommy Gun's Original Barbershop
Calgary, AB
03.2015 - 07.2020
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
- Boosted salon revenue through upselling various products and services, such as shaving creams, hair treatments, and styling products.
- Consistently received positive performance reviews from guests.
- Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
Sales Supervisor
Mary Grant Couture
Kildare, Ireland
06.2012 - 01.2015
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Checked store merchandise regularly for proper display and replenishment.
- Promoted exceptional customer service by engaging clients on sales floor.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
Education
Red Seal Certification - Hairstyling
Apprenticeship And Industry Training
Calgary, ABSkills
- Customer Relationship Management
- Customer Service
- Computer Skills
- Team Leadership
- Decision-Making
- Problem Resolution
- Scheduling and Coordinating
- MS Office
- Interpersonal Relations
- Sales experience
- Office Management
Languages
English
Native or Bilingual
Timeline
Admissions Manager
Delmar College Of Hair And Esthetics
03.2017 - Current
Lead Barber
Tommy Gun's Original Barbershop
03.2015 - 07.2020
Sales Supervisor
Mary Grant Couture
06.2012 - 01.2015
Red Seal Certification - Hairstyling
Apprenticeship And Industry Training