Alison Benjamin
Burbank
Summary
Results-driven self-starter with a passion for bridging gaps in healthcare by leveraging industry insights to develop and implement strategies addressing social determinants of health. Skilled in identifying key challenges, driving data-informed solutions, and enhancing healthcare accessibility through innovative approaches.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Client Success Specialist
Safety Net Connect
12.2023 - Current
- Applied healthcare business knowledge to improve technical operations.
- Demonstrated expertise in product knowledge, assisting clients in optimization.
- Involvement in team initiatives including translating end-user needs, meeting deliverables, and providing status reports.
- Evaluated client feedback to identify patterns and opportunities for continuous improvement initiatives.
- Acted as point of contact for addressing and resolving issues related to system.
- Created informative resources such as guides and interactive self-paced tutorials that empowered clients to resolve minor issues independently.
- Stayed current on industry trends and best practice through attendance of Enhanced Care Management and Community Supports conferences and webinars.
- Optimized workflow processes by implementing project management tools that increased organization and efficiency within the team.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Collaborate cross functionally to develop strategic solutions for improving program efficiency.
- Assisted with facilitation of API connections for clients.
Administrative Assistant
Libertana Home Health
03.2022 - 12.2023
- Ensured accurate record-keeping with diligent data entry and database management across multiple different platforms.
- Supported regulatory processes for patients by managing timely submission of required documents for continued care.
- Lead comprehensive training to caregivers equipping them with technical proficiency to ensure accurate electronic visit verification, compliance with regulatory requirements, and seamless data entry.
- Coordinated care for a case load of 300 patients by tracking trends in their health data and performing monthly follow ups to discuss their tracked health trends.
Neurological Tech/Certified Medical Assistant
Neurological Institute of Los Angeles
10.2021 - 03.2022
- Led customer service operations with a focus on patient satisfaction, single-handedly raising the doctor's rating by one full star across three major review platforms achieved through exceptional service, proactive issue resolution, and streamlined patient communication.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Provided patients with thorough post-exam instructions, addressing concerns and ensuring compliance with aftercare protocols.
- Sanitized and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Adapted seamlessly to multiple clinic locations within the institute, efficiently navigating different protocols, workflows, and electronic health systems.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Supervisor
All About Poke
09.2017 - 10.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced team performance by providing continuous feedback, setting clear expectations, and conducting regular performance evaluations to support professional growth and operational excellence.
Customer Service Representative
CVS Pharmacy
09.2012 - 12.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Health Administration
California State University Northridge
Northridge, CA05-2024
Associate of Science -
Glendale Community College
Glendale, CA05-2021
Skills
- Customer relationship building
- Strong understanding of healthcare industry practices, regulations, and operations
- Cross-functional coordination
- Feedback collection
- CRM software
- Client advocacy
- Teamwork and collaboration
- Time management
- Training and mentoring
- Schedule management
Certification
Administrative Medical Assistant
Timeline
Client Success Specialist
Safety Net Connect
12.2023 - Current
Administrative Assistant
Libertana Home Health
03.2022 - 12.2023
Neurological Tech/Certified Medical Assistant
Neurological Institute of Los Angeles
10.2021 - 03.2022
Supervisor
All About Poke
09.2017 - 10.2021
Customer Service Representative
CVS Pharmacy
09.2012 - 12.2015
Administrative Medical Assistant
Bachelor of Science - Health Administration
California State University Northridge
Associate of Science -
Glendale Community College
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