Alishba Rizvi
Calgary,Alberta
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Prioritizes client needs through a meaningful interaction. Four-plus years of resolving problems with critical thinking, and processed 100+ online orders within an hour. Conducted day-to-day transactions. Met retail business targets.
Overview
5
5
years of professional experience
Work History
Brand Ambassador
Junaid Jamshed
Calgary, AB
12.2017 - 09.2022
- Promoted positive company image through superior customer service experiences.
- Conversed with customers to share information about products and services.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Gathered customer feedback for product development purposes.
- Communicated regularly with team members regarding progress updates on projects.
- Recommended, selected and helped locate merchandise based on guest needs and desires.
- Provided customer service support during promotional events or when needed.
- Maintained an up-to-date knowledge base on current industry developments.
- Maintained inventory integrity and accuracy to protect company assets.
- Shared feedback and ideas with management to improve processes.
- Entered data for new retail shipment
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records
Education
Bachelor of Arts - Sociology
Mount Royal University
Calgary, AB06-2024
Skills
- Flexible Communication
- Active Listening
- Empathy
- Patience
- Persistent
- Reliable and trustworthy
- Teamwork and collaboration
- Organizational skills
- Documentation
- Invoice Processing
- Orders Processing
- Inventory Management
- Sales
- Customer service
- Retail sales
- Adaptive communication
- Google Suite
- Microsoft 365
- Microsoft Office
- Product placement
- Stakeholder management
- Conflict resolution
- Client engagment
- Problem solving
- Critical Thinking
- Supervision and Leadership
Volunteer Experience
Peer Support Volunteer, Punjabi Community Health Services
Calgary, AB, 08/01/21 - 11/01/21
- Actively participate in a Relapse Prevention counselling discussion group conducted by a counsellor. Listen to the clients non-judgmentally, and provide hope, encourage self-determination, validate their feelings, coping strategies, and support change. Have one-on-one meetings with Relapse prevention clients who need support after finishing their sessions in the counselling groups.
Leadership Team Member, Hussaini Association of Calgary,
Calgary, AB, 12/01/11 - 01/01/18
- Actively participated in meeting, greeting, and having open discussions with young children in library circles. Participated in outreach during processions. Participated in fundraisers held for the organization of HAC. Took part in multi-faith organizations, and career fairs.
Timeline
Brand Ambassador
Junaid Jamshed
12.2017 - 09.2022
Bachelor of Arts - Sociology
Mount Royal University
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