Alisha Vilich
Calgary,AB
Summary
Dynamic and highly reliable professional with extensive experience in customer service at Top Brass Restaurant and Lounge. Proven ability to enhance customer satisfaction through exceptional service and high-quality cocktail preparation. Strong multitasking skills and a team player attitude, consistently fostering client loyalty and operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bartender/Server
Top Brass Restaurant and Lounge
Calgary, AB
11.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Developed knowledge of beverage menus, including wines, spirits, and non-alcoholic options for informed recommendations.
Owner/Operator
Nature’s Way Home Cleaning
Calgary, AB
08.2013 - 10.2024
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Coordinated inventory management, maintaining optimal stock levels and reducing waste.
- Developed customer engagement strategies, enhancing client satisfaction and retention.
- Trained new staff on operational procedures and service standards to ensure consistency.
Bartender/Server
Ricky's All Day Grill
Calgary, AB
09.2012 - 08.2013
- Learned drink preparation techniques and ingredient combinations to create a variety of cocktails.
- Assisted in maintaining cleanliness and organization of bar area to ensure efficient service.
- Engaged with customers to take orders accurately and provide prompt service during peak hours.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
High School Diploma -
Crescent Heights High School
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Patience and tolerance
Languages
English
Elementary
Certification
Pro Serve and Reel Facts Certified
Timeline
Bartender/Server
Top Brass Restaurant and Lounge
11.2024 - Current
Owner/Operator
Nature’s Way Home Cleaning
08.2013 - 10.2024
Bartender/Server
Ricky's All Day Grill
09.2012 - 08.2013
High School Diploma -
Crescent Heights High School