Summary
Overview
Work History
Education
Skills
Timeline
Generic

Serena Viveros

Highland

Summary

Service-oriented professional with a passion for helping customers and creating positive interactions. Brings a strong work ethic, attention to detail, and a team-oriented approach to every role.

Overview

11
11
years of professional experience

Work History

Seasonal Sales Associate

Coach
Cabazon
11.2025 - 01.2026
  • Delivered exceptional customer service while representing the Coach luxury brand
  • Assisted customers with product selection, styling, and gift purchases
  • Met sales goals through personalized service and product knowledge
  • Maintained visual merchandising standards and store organization

Director of Sales

PJ Trucking
Lodi
01.2020 - 01.2023
  • Managed customer accounts and built long-term client relationships
  • Generated new business through sales outreach and customer service
  • Negotiated pricing and contracts to meet company goals
  • Coordinated with operations to ensure customer satisfaction
  • Maintained accurate records and handled administrative duties
  • Set up of new vendors, dispatching and scheduling of loads and trailers
  • Supervising sales reps in the local area

Front End Cashier

Lowes Home Improvment
Highland
10.2017 - 09.2018
  • Provided friendly and efficient checkout service
  • Handled cash, credit, and returns accurately
  • Assisted customers with questions and store navigation
  • Maintained a clean and organized front-end area

Office Assistant

No Fault Sport Group
San Bernardino
07.2016 - 09.2017
  • Supported daily office operations and administrative tasks
  • Answered phones, scheduled appointments, and assisted clients
  • Maintained organized records and files
  • Provided customer support in a professional setting
  • Payroll

Additional Customer Service Experience

,
Highland
08.2014 - 10.2017
  • Hostess/Server — El Ranchito
  • Courtesy Clerk/Deli — Stater Bros. Markets
  • Hostess/Runner — Round Table Pizza

Education

High School Diploma -

Orangewood Highschool
Redlands, CA
06-2017

Skills

  • Customer Service Sales Luxury Retail Cash Handling POS Systems Teamwork Communication Time Management

Timeline

Seasonal Sales Associate

Coach
11.2025 - 01.2026

Director of Sales

PJ Trucking
01.2020 - 01.2023

Front End Cashier

Lowes Home Improvment
10.2017 - 09.2018

Office Assistant

No Fault Sport Group
07.2016 - 09.2017

Additional Customer Service Experience

,
08.2014 - 10.2017

High School Diploma -

Orangewood Highschool
Serena Viveros