Alisha Tiwari
Edmonton,Canada
Summary
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Overview
13
13
years of professional experience
Work History
General Manager
MCDONALDS
Edmonton, Alberta
04.2026 - Current
- Managed daily store operations and ensured customer satisfaction through effective team leadership.
- Trained and mentored staff to improve product knowledge and drive sales.
- Delegated work to staff, setting priorities and goals.
- Coordinated staff schedules to ensure optimal coverage during peak shopping hours and events.
- Conducted performance evaluations and delivered constructive feedback to enhance team development.
- Enforced company policies and procedures to maintain a safe and organized work environment.
- Planned special promotions or discounts based on market trends.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Store Manager
MCDONALDS
Edmonton, Alberta
03.2018 - 03.2026
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised staff training and development for improved service delivery.
- Assisted in scheduling staff shifts for optimal coverage and efficiency.
- Coordinated inventory management and stock replenishment processes.
- Managed cash handling and processed credit card payments accurately and efficiently.
- Engaged with customers via phone and in person to assess and fulfill their merchandise needs.
- Responded to customer queries and updated them on the latest upcoming dresses.
- Stocked merchandise, assisted customers, answered phone calls, and maintained cleanliness of sales floor.
- Greeting customers, deciphering and anticipating latest clothing trends;
Administrative Assistant
Fortis HOSPITAL
India, India
02.2013 - 04.2016
- Coordinated interdepartmental communication to enhance operational efficiency.
- Managed schedules for medical staff and patient appointments, optimizing time management.
- Assisted in report preparation for administrative meetings, contributing to informed decision-making.
- Supported onboarding processes for new administrative team members effectively.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Organized office supplies and maintained inventory levels consistently.
Education
High School Diploma -
Seneca College of Applied Arts And Technology
North York09-2017
MBA - Commerce
Sri Aurobindo College
India09-2015
Skills
- Inventory management
- Cost control
- Financial planning
- Performance analysis
- Employee scheduling
- Staff training
- Team leadership
- Supervision and training
- Decision making
- Problem solving
- Conflict resolution
- Effective communication
- Time management
- Customer service
Accomplishments
Winner of best employee of the year and got awarded by the Manager of the year for my overall best performance in all aspects.
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Timeline
General Manager
MCDONALDS
04.2026 - Current
Assistant Store Manager
MCDONALDS
03.2018 - 03.2026
Administrative Assistant
Fortis HOSPITAL
02.2013 - 04.2016
High School Diploma -
Seneca College of Applied Arts And Technology
MBA - Commerce
Sri Aurobindo College