Alisha Soles
Summary
Dedicated Hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manager
The Fox
09.2021 - Current
- Manage daily operations including cleanliness, organization, revenue opportunities and scheduling.
- Manage staff, deliver daily briefings, provide feedback, maintain a high level of employee morale.
- Hire, train, coach and develop all front of house employees through ongoing feedback and the establishment of performance expectations.
- Prepare payroll, gratuity distribution and maintain accurate employee records.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Manage guest relations and guest recovery.
- Provide exceptional guest service, thereby setting the standard for all employees.
- Set budgets with the Director of Operations, and ensure they are continually reviewed and achieved.
- Regularly conduct P&L reviews to analyze financial metrics.
- Prepare reports on a daily, weekly and monthly basis, clearly denoting labour and COGS.
- Correctly calculated inventory and ordered appropriate supplies.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
Assistant General Manager
The Fox
03.2021 - 09.2021
- Assisted the General Manager in all day to day operations of the business.
- Promoted to General Manager after 7 months.
Floor Manager
The Miller Tavern
07.2020 - 01.2021
- I fostered teamwork among staff members by clearly communicating goals, expectations, and responsibilities.
- I maintained strong relationships with guests by addressing their needs promptly and personally, which led to increased loyalty and repeat business.
- I collaborated with the kitchen staff to ensure the timely delivery of high-quality meals during peak periods.
- After a temporary layoff due to Covid Lockdown, I was offered the AGM position at The Fox which has the same owners.
Head Bartender
The Uptown Pub House
06.2019 - 03.2020
- Same responsibilities as previous employment here with the addition of cocktail menu creation and bar inventory.
Assistant General Manager
The Burger Cellar
11.2017 - 06.2019
- Responsible for bar and beverage inventory, ordering, cash outs, kitchen tip out, managing floor and daily reports.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Developed unique events and special promotions to drive sales.
Bartender/Server
The Uptown Pub House
12.2015 - 11.2017
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Operational Manager
Cam's Place
12.2013 - 11.2015
- Oversaw all general operations of the business, encompassing scheduling, purchasing, inventory management, payroll, and daily banking responsibilities.
- Implemented seasonal menu updates for both food and beverages.
- Effectively managed a team of eleven employees.
Event Designer/Accounts Manager
J Company Designs
01.2011 - 12.2013
- Event consultation and design for theme parties, weddings and corporate events.
- Work with clients to bring their unique vision to life.
- Source all materials needed.
- Be on site to manage setup and design for the event.
Bartender/Server
Cam's Place
04.2009 - 12.2013
- Worked full-time as a Bartender/Server from April 2009 to January 2011.
- Part-time from January 2011 to December 2013.
- Offered and accepted Operational Manager Position in December 2013.
Bartender/Server
Pure Spirits Oyster House
03.2016 - 09.2016
- Daily duties include customer service, making drinks for high volume service bar, cash out and balance till, compile end of day reports.
Assistant Manager/Head Bartender
Fiddler’s Green
01.2004 - 02.2006
- Open and close (key holder)
- Duties included inventory control, customer service, shift scheduling, oversee cash outs of all service bar staff, compile end of day reports.
Bartender/Server
Liquid Assets Staffing
01.2010 - 10.2010
- Provide these services for different events and venues
- Including Olympic Venue, The Alberta House, as well as The Commodore.
Manager/Bartender
The Burns’s Howff Scottish Pub and The Argyle Arms
02.2006 - 04.2009
- Open and close (key holder)
- Duties included inventory control and ordering, scheduling and managing employees, customer service, cash out and balance till.
Brand Ambassador for Balvenie/Glenfiddich
Top Tier Event Staffing
01.2017 - 11.2018
- Setup and execute samplings at LCBO’s and Events around the GTA
- Educate customers on the product.
Education
Home Staging -
Seneca College
Toronto, Ontario01.2021
Audio Engineering -
Douglas College
New Westminster, British Columbia01.2010
Fashion Design -
International Academy of Design and Technology
Toronto, Ontario01.2004
Night Courses in Business -
Conestoga College
Kitchener, Ontario01.2001
Ontario Secondary School Diploma -
Guelph Collegiate Vocational Institute
Guelph, Ontario01.1999
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Time Management
- Staff Management
- Inventory Control
- Customer Relations
Strengths Values
Building strong relationships based on trust and credibility, Enabling the creation of ideas and solutions to facilitate teamwork, Adapting my style to suit both circumstances and individuals to achieve a mutually beneficial outcome
Certification
Smart Serve Certificate 2001, Updated 2023
Timeline
General Manager
The Fox
09.2021 - Current
Assistant General Manager
The Fox
03.2021 - 09.2021
Floor Manager
The Miller Tavern
07.2020 - 01.2021
Head Bartender
The Uptown Pub House
06.2019 - 03.2020
Assistant General Manager
The Burger Cellar
11.2017 - 06.2019
Brand Ambassador for Balvenie/Glenfiddich
Top Tier Event Staffing
01.2017 - 11.2018
Bartender/Server
Pure Spirits Oyster House
03.2016 - 09.2016
Bartender/Server
The Uptown Pub House
12.2015 - 11.2017
Operational Manager
Cam's Place
12.2013 - 11.2015
Event Designer/Accounts Manager
J Company Designs
01.2011 - 12.2013
Bartender/Server
Liquid Assets Staffing
01.2010 - 10.2010
Bartender/Server
Cam's Place
04.2009 - 12.2013
Manager/Bartender
The Burns’s Howff Scottish Pub and The Argyle Arms
02.2006 - 04.2009
Assistant Manager/Head Bartender
Fiddler’s Green
01.2004 - 02.2006
Home Staging -
Seneca College
Audio Engineering -
Douglas College
Fashion Design -
International Academy of Design and Technology
Night Courses in Business -
Conestoga College
Ontario Secondary School Diploma -
Guelph Collegiate Vocational Institute
Smart Serve Certificate 2001, Updated 2023
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