Alisha Pedrini
Kamloops,BC
Summary
An enthusiastic and versatile individual seeking Medical Office Administrator experience in a challenging role to utilize current skills and abilities.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
Work History
Barista
Starbucks
11.2018 - Current
- Maintained regular and consistent attendance and punctuality.
- Supporting store procedures including, opening or closing the store, cash handling, and safety and security
- Delivering legendary customer service to all customers by acting with a customer-comes-first attitude and creating genuine connections
- Supporting fellow associates during periods of high volume to keep the store operating
- Maintaining a clean and organized workspace for your customers and associates
Clinical Research Assistant
Medical Arts Research Group
04.2018 - 10.2019
- Assisted with research protocol development.
- Educated patients regarding all facets of clinical study participation.
- Managed updates and input for patient information database.
- Gathered, processed, and shipped lab specimens.
- Collected data and followed research protocols, operations manuals, and case report form requirements.
- Collaborated with clinical staff and other healthcare professionals to support clinical trial data accuracy.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
Barista
Starbucks
10.2016 - 04.2018
Bank Teller
CIBC Bank
07.2013 - 10.2016
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Reconciled cash drawer and resolved discrepancies.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Receptionist, Accounts Receivable
Zimmer Wheaton GMC
06.2012 - 01.2013
- Organized, maintained and updated information in computer databases
- Post vendor invoices into accounting accurately wit POs
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected payments, processed transactions and updated relevant records.
- Ordering stationary and other office supplies
- Follow all company policies and procedures
Assistant Store Manager
Starbucks
02.2008 - 07.2011
- Assist in leading the day to day operations
- Together with the manager hire,train and develop a successful team
- Created and maintained safe and secure work environments for employees.
- Plan,identify,communicate and delegate appropriate responsibilities to employees to ensure a smooth flow of operations
- Coach and develop employees through career development
- Address and solve customer requests or issues
- Assist Manager with schedules and payroll
- Follow all cash management procedures,and ensure proper cash practise are followed
- Analyzed customer feedback and implemented strategies to improve customer experience.
Shift Supervisor
Starbucks
06.2006 - 12.2008
- Helped store management meet standards of service and quality in daily operations.
- Executing store operations during scheduled shifts, including organizing opening and closing duties
- Enforced company policies and regulations with employees.
- Conducted routine inspections to check quality and compliance with established specifications.
- Applied security, safety, and loss prevention strategies during shifts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Managed shift operations, supplied resources and monitored team performance to keep business running smoothly.
Barista
Starbucks
08.2004 - 05.2006
Education
High School Diploma -
Rossland Secondary School
Rossland, Canada06.1999
Diploma - Medical Office Administrator And Unit Clerk
Sprott Shaw Community College
Kamloops,BC 2024.Feb - 2025.Mar
Skills
- Technical Skills
- Computer Skills
- Interpersonal Skills
- Communication both Written and Verbal
- Problem Solving Skills
- Critical Thinking
- Detail Oriented
- Organizational Skills
References
Kristi Pszczolka
Manager
250-306-1845
Harneesh Virdee
Manager,Recruitment Service
250-682-1569
Alison Dunn
Manager,Partner Relations
250-319-7020
Timeline
Diploma - Medical Office Administrator And Unit Clerk
Sprott Shaw Community College
2024.Feb - 2025.Mar
Barista
Starbucks
11.2018 - Current
Clinical Research Assistant
Medical Arts Research Group
04.2018 - 10.2019
Barista
Starbucks
10.2016 - 04.2018
Bank Teller
CIBC Bank
07.2013 - 10.2016
Receptionist, Accounts Receivable
Zimmer Wheaton GMC
06.2012 - 01.2013
Assistant Store Manager
Starbucks
02.2008 - 07.2011
Shift Supervisor
Starbucks
06.2006 - 12.2008
Barista
Starbucks
08.2004 - 05.2006
High School Diploma -
Rossland Secondary School
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