Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Alisha Mitchell

Bedford,NS

Summary

My background is varied. I've studied theatre (performance, technical, etc), history, and political science. Over the years I've worked in fields such as food service, technical support, sales, childcare, theatre, and customer service. I'm energetic and cheerful and would be grateful to be considered for any opportunity.

Overview

14
14
years of professional experience

Work History

Customer Service Professional

Manulife Insurance
07.2022 - 04.2024
  • Assisted customers by answering questions and responding to inquiries.
  • Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
  • Responded to customer calls and emails to answer questions about products and services.


Claims Representative

TD Insurance Home & Auto
07.2017 - 06.2022
  • Took calls from clients to file home and auto claims for their insurance.
  • Well versed in various aspects of insurance and had a skill for helping people to remain calm during times of crisis and explaining their insurance policies in a way they understood.

Sound Designer

Saint John Theatre Company
09.2016 - 11.2019
  • Enhanced the audio experience by designing and implementing immersive soundscapes for various theatre projects.
  • Increased audience engagement through innovative sound design techniques tailored to each project's unique requirements.
  • Also have skills in lighting design and projection.


Inside Sales Assistant

True North Seafood (Cooke Aquaculture)
05.2016 - 10.2016
  • A student position I held the summer after graduating from my bachelor of arts program.
  • Duties included filing as well as contacting clients regarding weekly orders and keeping track of those orders.

In-Home Nanny

Adam Hoddinott
07.2010 - 08.2012
  • Help prepare and serve nutritionally balanced meals and snacks for children
  • Model appropriate social behaviours and encourage concern for others to cultivate development of interpersonal relationships and communication skills
  • Teach and perform age-appropriate activities, such as play, reading, and arts and crafts to encourage intellectual development of children.

Education

Bachelor of Arts in Theatre - Theatre

Acadia University
Wolfville, Nova Scotia
05.2016

Skills

  • Great interpersonal skills
  • Hard Worker, fast learner
  • Works well with deadlines, not easily stressed
  • Sound editing/design skills
  • Lighting and projection skills
  • Organized, self-motivated, can work well on own or with others

References

References available upon request

Languages

English
Native or Bilingual

Timeline

Customer Service Professional

Manulife Insurance
07.2022 - 04.2024

Claims Representative

TD Insurance Home & Auto
07.2017 - 06.2022

Sound Designer

Saint John Theatre Company
09.2016 - 11.2019

Inside Sales Assistant

True North Seafood (Cooke Aquaculture)
05.2016 - 10.2016

In-Home Nanny

Adam Hoddinott
07.2010 - 08.2012

Bachelor of Arts in Theatre - Theatre

Acadia University

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Alisha Mitchell