Alisha Hayden
Calgary,Canada
Summary
Receptionist Position Efficient and reliable office clerk with background in managing administrative tasks, ensuring smooth operations. Possess strong organizational skills and ability to multitask effectively across various projects. Known for improving file management systems, leading to quicker document retrieval times and increased office efficiency. Adapt at maintaining confidentiality of sensitive information and providing comprehensive support to team members.
Overview
8
8
years of professional experience
Work History
Administration Clerk -Public Health
Alberta Health Services
Calgary, Alberta
10.2024 - Current
- Processed many documents per week in fast-paced setting.
- Resolved customer inquiries or complaints in a professional manner over the phone.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Provided general office support such as photocopying, faxing and scanning documents.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Fielded telephone calls and offered prompt, detailed answers to meet requests.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Answered phone calls, responded to emails and routed incoming mail.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Updated and maintained databases with current information.
Customer Service Agent
WestJet
01.2023 - Current
- Checking gusts in for their flight
- Printing boarding passes
- Tagging suitcases and bags
- Checking passports and ID’s
- Verifying that guests meet entry requirements
- Gate and Airside tasks
Administration Support (Call Centre)
Health Link
01.2021 - 01.2024
- Company Overview: COVID-19 Vaccination Booking Line
- Answering phones
- Book influenza shots
- Book Covid-19 swabs
- Find location related to patient resident
- Informing patients of their test results
- COVID-19 Vaccination Booking Line
Unit Clerk
RockyView General Hospital
01.2022 - 12.2022
- Company Overview: General Surgery
- Welcomes visitors by greeting visitors, in person or on the telephone; answering inquiries; patients; giving directions; referring inquiries to nursing and physician staff
- Managing patient appointments, admission, and discharges
- Capturing patient information into the database and performing back-ups
- Transferring patients’ medical information from nurses’ records to patient medical records
- Ensuring the smooth operation of unit by adhering to policies and procedures and reporting on changes that must be made
- Checking unit supplies, anticipating inventory requirements, placing orders, and overseeing receipt of the supplies
- General Surgery
Medical Office Assistant (MOA)
Silverado Medical & Aesthetics Clinic
01.2021 - 12.2022
- Schedule and confirm medical appointments, greet patients receive and communicate messages
- Shipping and receiving, filing managing medical results and problem solving
- Use health software programs, and other computer applications (Wolf) to book appointments and prepare reports, invoices, financial statements, letters, case histories and medical records
- Complete insurance claims and set up
Medical Records Clerk
Oasis Medical Clinic
01.2017 - 12.2018
- Creates new medical records and retrieves existing medical records by gathering appropriate record folders and contents
- Answers multi-line phone systems and emails and takes appointments or directs calls to the appropriate party
- Prioritizes and responds to phone calls and messages in a timely manner
- Managing and updating patients’ records
- Greeting patient, booking appointments, managing emails, and maintain front desk area
- Provides a variety of administrative duties within the clinic such as data entry, faxes, scanning, shredding, dictation letters, photocopying, preparing patient chart, handing out information booklets
- Overseeing office and medical supplies, inventory
- Triage duties, checking blood pressure and other vials as needed
Education
Medical Office Assistance -
Bow Valley College
Calgary, AB01.2017
High School Diploma -
Notre Dame
Calgary, AB01.2009
Skills
- Schedule oversight
- Meeting preparations
- Ordering of supplies
- Telephone reception
- Data entry
- Word processing
- Document scanning
- Customer communication
- Connect Care
References
Available Upon Request
Timeline
Administration Clerk -Public Health
Alberta Health Services
10.2024 - Current
Customer Service Agent
WestJet
01.2023 - Current
Unit Clerk
RockyView General Hospital
01.2022 - 12.2022
Administration Support (Call Centre)
Health Link
01.2021 - 01.2024
Medical Office Assistant (MOA)
Silverado Medical & Aesthetics Clinic
01.2021 - 12.2022
Medical Records Clerk
Oasis Medical Clinic
01.2017 - 12.2018
Medical Office Assistance -
Bow Valley College
High School Diploma -
Notre Dame
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