Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alisha Harding

Digby

Summary

Experienced in providing exceptional customer service and support to ensure customer satisfaction. Proficient in implementing best practices and finding creative solutions to efficiently meet customer needs.

Overview

9
9
years of professional experience

Work History

Part Time Waitress

Josies Place
10.2024 - 05.2025
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Cashier

Canadian Tire
06.2022 - 06.2023
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked with floor team and managers to meet wide range of customer needs.

House Keeping

The Pines Resort
07.2021 - 11.2021
  • Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
  • Followed company safety rules, lock-out tag-out procedures and good housekeeping practices.
  • Picked up debris and trash and performed basic housekeeping.
  • Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.

Team Member

Tim Hortons
03.2016 - 07.2018
  • Learned all required tasks quickly to maximize performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Education

Grade 12 -

Digby Regional High School
Digby, Nova Scotia
06.2015

Skills

  • Committed to excellence
  • Adaptable learner
  • Consistently dependable
  • Effective team contributor
  • Proficient in customer support
  • Proficient in conflict management

Languages

English
Native or Bilingual

Timeline

Part Time Waitress

Josies Place
10.2024 - 05.2025

Cashier

Canadian Tire
06.2022 - 06.2023

House Keeping

The Pines Resort
07.2021 - 11.2021

Team Member

Tim Hortons
03.2016 - 07.2018

Grade 12 -

Digby Regional High School

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Alisha Harding