Summary
Work History
Education
Skills
Timeline
Generic

Alisha Fairclough

Pickering,ON

Summary

Enthusiastic and detail-oriented customer service professional seeking a Club Level Concierge position at Marriott International. Eager to contribute strong communication skills and a passion for providing exceptional guest experiences in a luxury setting.

Work History

Front Desk Agent

  • Greeted and checked in guest , ensuring a warm and welcoming atmosphere.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Maintained accurate records of transactions and reservations to optimize operational efficiency.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.

Club Concierge

  • Provide personalized service to club-level guests,assisting with inquiries ,reservations, and special requests to enhance their stay experience.
  • Collaborate with various departments to ensure seamless service delivery and guest satisfaction.
  • Manage and fulfill guest bookings and dining,transportation,and entertainment while maintaining an up-to-date knowledge of local events and venues.
  • Respond promptly to guest complaints, ensuring resolution and maintain high standards of customer service.
  • Create and maintain relationships with local businesses and service providers to offer guest exclusive service and amenities.

Bartender

  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Education

High School Diploma -

West Hill Collegiate Institute
Toronto, ON
06.2006

Skills

  • Exceptional customer service and interpersonal skills
  • Ability to handle high-pressure situations with poise and professionalism
  • Proficient in hotel management softwear and Microsoft Office Suite
  • Listening Skills
  • Housekeeping

Timeline

Front Desk Agent

Club Concierge

Bartender

High School Diploma -

West Hill Collegiate Institute

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Alisha Fairclough