Alisha D'Mello
Milton
Summary
- Over 10 years of leadership experience as a Section Manager
- Project Lead in Launching the 2024 Peer Mentoring Programs
- Expertise in P&C Products i.e Ajusto, Online Client Services, TAG etc
- Chartered Insurance Professional
- Completed ‘On the Move’ Leadership Development Program
- Extensive training in Coaching and Performance
- Ability to maintain high team engagement
- Currently enrolled in the Female Empowerment Program
Overview
15
15
years of professional experience
Work History
Project Lead- Peer Mentoring Program
Desjardins Insurance
01.2024 - Current
- Articulated the vision and objectives of peer mentoring program to participants and managers.
- Executed selection process and paired participants for optimal mentorship.
- Led alignment activities to ensure clarity and direction among participants.
- Facilitated a safe, open space to encourage constructive dialogue.
- Sustained engagement through ongoing initiatives.
Section Manager
Desjardins Insurance
11.2014 - Current
- Leading, coaching and mentoring a team of Insurance Advisors
- Analyzing results and presenting findings to Management from various Projects and Pilot Programs
- Committed to client experience by contacting clients and providing feedback through the closed loop process using Qualtrics
- Reviewing and analyzing performance reports and creating coaching plans in order to exceed targets
- Ability to collaborate with Senior Management, Advisors and other stakeholders to provide best practices, feedback and ensure alignment
- Developing talent through open communication and networking
- Recognizing strong performance within the team to motivate and achieve results
- Making quality decisions that support the organization, the employee and the client
Member of the Leadership Pool
Desjardins Insurance
07.2012 - 11.2014
- Managing several teams for various durations and departments
- Creating Incentives, one on one coaching and providing feedback by shadowing live calls
- Building team spirit through team huddles and creative use of the team budget
- Contacting ‘detractors’ from the client experience surveys and providing feedback to the agents
- Providing support to the HR Dept
Insurance Advisor
Desjardins Insurance
10.2010 - 11.2014
- Exceeding targets by seizing all sales opportunities and cross-selling
- Meeting the customer's needs effectively and ensuring the customer's complete satisfaction and retention
- Establishing a personalized telephone rapport with potential customers and creating a climate of trust
- Volunteering and participating in various outbound and internet pilot projects
Education
On the Move Leadership Program -
Desjardins Insurance
01.2024
CIP Designation -
Insurance Institute Of Canada
01.2016
Honours Bachelor of Arts Degree - Management and Human Resources
University of Toronto
Skills
- Excellent Time Management Skills
- Ability to successfully lead Calibration sessions with various stakeholders
- Excellent communication skills both written and verbal
- Ability to lead in ambiguous situations
- People oriented and Customer Focused
- Problem Solving and Action Oriented
- Strategic & Analytical mindset
Timeline
Project Lead- Peer Mentoring Program
Desjardins Insurance
01.2024 - Current
Section Manager
Desjardins Insurance
11.2014 - Current
Member of the Leadership Pool
Desjardins Insurance
07.2012 - 11.2014
Insurance Advisor
Desjardins Insurance
10.2010 - 11.2014
On the Move Leadership Program -
Desjardins Insurance
CIP Designation -
Insurance Institute Of Canada
Honours Bachelor of Arts Degree - Management and Human Resources
University of Toronto