Summary
Overview
Work History
Education
Skills
Timeline
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Alisha D'Mello

Milton

Summary

  • Over 10 years of leadership experience as a Section Manager
  • Project Lead in Launching the 2024 Peer Mentoring Programs
  • Expertise in P&C Products i.e Ajusto, Online Client Services, TAG etc
  • Chartered Insurance Professional
  • Completed ‘On the Move’ Leadership Development Program
  • Extensive training in Coaching and Performance
  • Ability to maintain high team engagement
  • Currently enrolled in the Female Empowerment Program

Overview

15
15
years of professional experience

Work History

Project Lead- Peer Mentoring Program

Desjardins Insurance
01.2024 - Current
  • Articulated the vision and objectives of peer mentoring program to participants and managers.
  • Executed selection process and paired participants for optimal mentorship.
  • Led alignment activities to ensure clarity and direction among participants.
  • Facilitated a safe, open space to encourage constructive dialogue.
  • Sustained engagement through ongoing initiatives.

Section Manager

Desjardins Insurance
11.2014 - Current
  • Leading, coaching and mentoring a team of Insurance Advisors
  • Analyzing results and presenting findings to Management from various Projects and Pilot Programs
  • Committed to client experience by contacting clients and providing feedback through the closed loop process using Qualtrics
  • Reviewing and analyzing performance reports and creating coaching plans in order to exceed targets
  • Ability to collaborate with Senior Management, Advisors and other stakeholders to provide best practices, feedback and ensure alignment
  • Developing talent through open communication and networking
  • Recognizing strong performance within the team to motivate and achieve results
  • Making quality decisions that support the organization, the employee and the client

Member of the Leadership Pool

Desjardins Insurance
07.2012 - 11.2014
  • Managing several teams for various durations and departments
  • Creating Incentives, one on one coaching and providing feedback by shadowing live calls
  • Building team spirit through team huddles and creative use of the team budget
  • Contacting ‘detractors’ from the client experience surveys and providing feedback to the agents
  • Providing support to the HR Dept

Insurance Advisor

Desjardins Insurance
10.2010 - 11.2014
  • Exceeding targets by seizing all sales opportunities and cross-selling
  • Meeting the customer's needs effectively and ensuring the customer's complete satisfaction and retention
  • Establishing a personalized telephone rapport with potential customers and creating a climate of trust
  • Volunteering and participating in various outbound and internet pilot projects

Education

On the Move Leadership Program -

Desjardins Insurance
01.2024

CIP Designation -

Insurance Institute Of Canada
01.2016

Honours Bachelor of Arts Degree - Management and Human Resources

University of Toronto

Skills

  • Excellent Time Management Skills
  • Ability to successfully lead Calibration sessions with various stakeholders
  • Excellent communication skills both written and verbal
  • Ability to lead in ambiguous situations
  • People oriented and Customer Focused
  • Problem Solving and Action Oriented
  • Strategic & Analytical mindset

Timeline

Project Lead- Peer Mentoring Program

Desjardins Insurance
01.2024 - Current

Section Manager

Desjardins Insurance
11.2014 - Current

Member of the Leadership Pool

Desjardins Insurance
07.2012 - 11.2014

Insurance Advisor

Desjardins Insurance
10.2010 - 11.2014

On the Move Leadership Program -

Desjardins Insurance

CIP Designation -

Insurance Institute Of Canada

Honours Bachelor of Arts Degree - Management and Human Resources

University of Toronto

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Alisha D'Mello