Alisha Couto
Innisfil,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Warranty Administrator
The Brick LTD
05.2020 - 09.2023
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
Customer Service Manager
The Brick LTD
12.2015 - 04.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Customer Service Representative
The Brick LTD
11.2009 - 11.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
St Joan of Arc Catholic Highschool
Maple, ON07.2012
Skills
- Claims Processing
- Warranty Management
- Warranty Analysis
- Records Maintenance
- Microsoft Office
- Sales Support
- Proficient in ADP
Languages
English
Timeline
Warranty Administrator
The Brick LTD
05.2020 - 09.2023
Customer Service Manager
The Brick LTD
12.2015 - 04.2019
Customer Service Representative
The Brick LTD
11.2009 - 11.2015
High School Diploma -
St Joan of Arc Catholic Highschool
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