Alisha Chaudhary
St. Catharines
Summary
Seeking a challenging environment that fosters continuous learning and exposes to new creative ideas, allowing for professional growth. Eager to fully explore and realize potential. Driven to be part of a team that works towards the betterment of the industry while maintaining individual values and skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Team Manager
Accenture
09.2023 - Current
- Coaching and Team Development: Dedicate a significant portion of my time to coaching, shadowing, and supporting team members directly
- Utilize key performance dashboards and call activity reports to ensure rigorous performance standards
- Talent Identification and Growth: Identify, lead, motivate, and coach team members to build an effective team
- Recognize and manage performance outliers to consistently meet key performance indicators
- Operational Management: Oversee day-to-day operations to ensure consistent quality and productivity across all communication channels (e.g., calls, emails, chats)
- Align performance with service level metrics and revenue goals to maximize value for clients
- Strategic Communication: Clearly communicate quarterly strategies and monthly/weekly priorities to team members
- Adapt communication styles to effectively engage different audiences, including team members, operations managers, and clients
- Adaptability and Innovation: Quickly adapt to changes in workflows, processes, procedures, or product features
- Proactively identify operational bottlenecks and challenges, quantifying their impact to inform prioritization decisions
- Performance Analysis and Improvement: Clearly articulate current performance drivers in your market and outline actionable steps for improvement
- Professional Conduct: Maintain a professional and personable demeanor at all times, fostering a positive and productive team environment
Inside Sales Associate (Meta Project)
Accenture
08.2021 - Current
- Consulting with clients to understand their business goals and optimizing or editing their current social media campaigns accordingly
- Supporting clients by guiding the creation of launching successful social media marketing campaigns
- Demonstrate the value of advertising solutions and provide pre-and post-sales support
- Provide demonstrations of the product & tools to educate clients and improve their experience
- Responsible for increasing client's Return-On-Investment (ROI) on their social marketing campaigns
- Provide product and basic tool support to improve their experience and drive higher spend
- Develop and maintain knowledge of the customer and customer-specific business environment
- Analyze previous Ad data and insights to tailor unique promotional strategies for every client also recommending best practices of social media advertising
- Responsible for providing innovative ideas to clients to develop suitable adverts to attract their target audiences
- Accountable for targets and drive higher advertising spends for small and medium businesses
- This role is expected to meet or exceed monthly sales targets and drive higher advertising spend for small and medium-sized businesses
Shift Supervisor
Tim Hortons
06.2019 - 08.2021
- Directing daily workflow to ensure that all production and quality goals are met
- Resolving issues/problems as it relates to staff and customers
- Daily supervision of the staff to ensure that company policies and procedures are followed
- Assist in managing all the areas of the restaurant including storefront, drive through and sandwich station
Education
Post Graduate Diploma - International Business Management in Business
Niagara College
Niagara-on-the-Lake, ON04.2019
Post Graduate Diploma - Hospitality and Tourism in Hospitality and Tourism
Niagara College
Niagara-on-the-Lake, ON04.2018
Bachelor of Commerce - Communications
National Post Graduate College
Lucknow, Uttar Pradesh01.2017
High School/College - Commerce
St. Mary's Convent Inter College
Lucknow, Uttar Pradesh01.2014
Skills
- Client Relationship
- Data analytics
- Sales Support
- Team management
- Performance management
- CRM Software
- Customer Service Management
- Power BI
- Leadership
Certification
- Being a Fair and Caring Manager from Skillsoft
- Leadercamp on-demand: Servant Leadership from Skillsoft
- Leadercamp on-demand: Women's Career Development Amidst the Pink Pandemic from Skillsoft
- Hospitality EDGE Digital Literacy Program from DMAC
- Life License Qualification Program (LLQP)
Timeline
Assistant Team Manager
Accenture
09.2023 - Current
Inside Sales Associate (Meta Project)
Accenture
08.2021 - Current
Shift Supervisor
Tim Hortons
06.2019 - 08.2021
Post Graduate Diploma - Hospitality and Tourism in Hospitality and Tourism
Niagara College
Bachelor of Commerce - Communications
National Post Graduate College
High School/College - Commerce
St. Mary's Convent Inter College
Post Graduate Diploma - International Business Management in Business
Niagara College
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