Alisha Brausse
Grande Prairie,Alberta
Summary
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys. Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Sales Associate
Grande Prairie Chrysler
Grande Prairie, Alberta
09.2018 - Current
- Greeted and assisted customers entering showroom or sales lot to answer questions and show vehicles.
- Answered customer inquiries regarding product features, pricing, and availability.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Adhered to standards of quality and service and industry regulations.
- Consistently exceeded quotas by pursuing and closing sales.
- Maintained up-to-date database of sales contacts and customer information.
- Followed up with customers to build long-term relationships and successful referrals.
- Maintained up-to-date knowledge of new models, features and accessories.
- Showcased vehicle features and took customers on test drives in local area.
- Ensured all company guidelines were followed during transactions by adhering strictly to dealership policies.
- Attended required training sessions on topics such as sales techniques, customer service standards and product knowledge.
- Asked prospective customers open-ended questions to identify needs and desires for next auto purchase.
Owner
Alisha's Playcare
Grande Prairie, Alberta
02.2016 - 06.2018
- Ensured safety at all times while supervising outdoor playtime activities.
- Kept records of attendance, accidents and any other incidents that occurred during childcare sessions.
- Ensured physical and social well-being of each child.
- Taught children basic skills and encouraged creativity in painting, drawing, arts and crafts, music and other expressive activities.
- Informed parents about their children's daily activities including eating habits, moods.
- Provided direct-care services for children of varying ages.
- Assisted children in completing school assignments, tutoring on basic subjects and helping to interpret instructions.
- Assisted in potty training when necessary.
- Organized activities to stimulate physical, mental, and emotional growth of the children.
- Maintained cleanliness of the facility by performing light housekeeping tasks like sweeping, mopping, vacuuming.
- Met and communicated regularly with parents to discuss children's activities and development.
- Monitored children's activities, remaining mindful of safety hazards.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
- Led hands-on activities consistent with child's interests and skills.
- Provided safe and nurturing environment for children.
- Read books aloud to children, encouraging interaction and teaching proper expression through vocal inflections appropriate to story content.
- Taught basic skills such as personal hygiene, manners and social interaction.
- Developed daily schedules with designated playtime, meals, rest periods and outdoor activities.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Encouraged good behavior among the children by setting clear rules and expectations.
- Engaged with children on individual basis to build positive, trusting relationships.
- Created a stimulating learning atmosphere through games and storytelling.
Sales Consultant
Grande Prairie Chrysler
Grande Prairie, Alberta
06.2013 - 10.2014
- Priced out products for customers and drew up sales paperwork.
- Participated in regular training sessions on new products, services, and industry trends.
- Identified customer needs by asking questions and advising on best solutions.
- Provided detailed product information to customers, including features, prices, and availability.
- Addressed customer questions and concerns regarding products and services.
- Developed key customer relationships to increase sales.
- Greeted and assisted customers to foster positive experiences.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed and maintained relationships with clients to increase sales revenue.
- Maintained accurate records of all sales activities in the CRM system.
- Generated leads through cold calling, networking, and referrals.
- Established long-term relationships with key contacts at client companies.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling, and exceptional service.
Restaurant Supervisor
The Office
Grande Prairie, Alberta
02.2012 - 06.2013
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Trained new employees on restaurant policies and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Established good customer relations and excellent service to build and retain loyal customers.
- Assigned duties and shifts to restaurant staff according to workload requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Kept operations in compliance with food safety regulations.
- Observed food safety and sanitation protocols to reduce germ spread.
- Oversaw food preparation, production and presentation according to quality standards.
Education
High School Diploma -
JMA High School
Salisbury, NB06-2006
Some College (No Degree) - Business
Grande Prairie Polytechnic
Grande Prairie, ABSkills
- Customer service
- Product knowledge
- Customer relationship management
- Conflict resolution
- Effective communication
- Problem solving
- Customer engagement
- Team collaboration
- Networking skills
- Honest and dependable
- Cleaning techniques
- Team building
- Meeting sales goals
- Goal driven
References
References available upon request.
Timeline
Sales Associate
Grande Prairie Chrysler
09.2018 - Current
Owner
Alisha's Playcare
02.2016 - 06.2018
Sales Consultant
Grande Prairie Chrysler
06.2013 - 10.2014
Restaurant Supervisor
The Office
02.2012 - 06.2013
High School Diploma -
JMA High School
Some College (No Degree) - Business
Grande Prairie Polytechnic
Similar Profiles
Amy GreeningAmy Greening
Automotive Technician at Grande Prairie Chrysler Dodge Jeep RAMAutomotive Technician at Grande Prairie Chrysler Dodge Jeep RAM
Ryan PrinceRyan Prince
Service Advisor at Grande Prairie HyundaiService Advisor at Grande Prairie Hyundai
Eli LunaEli Luna
Water Distribution Operator at City of Grande PrairieWater Distribution Operator at City of Grande Prairie
Tyrel ComeauTyrel Comeau
Warehouse Worker at Heritage RoofingWarehouse Worker at Heritage Roofing
Kolton TraderKolton Trader
Commercial Roofer at Flynn MidwestCommercial Roofer at Flynn Midwest