ALISH VAGHASIYA
IT Technician
Sudbury,Ontario
Summary
Experienced IT Technician with a proven track record of providing dedicated technical support across diverse computing environments. Efficiently manages incidents, requests, and escalations via ServiceNow ticketing system while consistently meeting SLAs. Demonstrates expertise in troubleshooting complex issues across servers, computers, printers, and laptops, including Dell PowerEdge and IBM systems. Specializes in RAID configuration, iSCSI setups, and networking troubleshooting. A collaborative team player committed to continuous improvement and staying updated with the latest technologies to enhance customer experiences. Possesses Google IT Support Professional Certificates and will soon complete CCNA Network and CompTIA Network+. Let's connect to discuss how I can contribute to your organization's success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Manager
Wendy's
11.2022 - Current
- Better operational efficiencies were gained by implementing new scheduling and inventory management software, which reduced waste and improved service delivery times
- Led and coached operational teams to support a culture of continuous improvement and effective, technologically advanced problem resolution
- Managed performance indicators and implemented data-driven tactics to drive customer satisfaction and optimize business operations
IT Support / Technical Sales
BSNL Telecom
03.2020 - 07.2022
- Repaired, Configured, and optimized server infrastructure to ensure optimal performance and functionality
- Addressed hardware and software issues on computers and laptops, conducting thorough diagnostics and providing effective solutions
- Ensured there was always access to the Internet and responded to problems with connectivity, optimized network performance, and enabled secure access to the Internet
- Helped in configuring and troubleshooting mobile devices with their associated infrastructure
Education
Computer System Technician - Networking (CETN) -
Cambrian College
04.2024
Skills
- Windows Server (2022, 2019, 2016) installing and configuring, VMware, and Ubuntu Linux
- Competent in maintaining comprehensive documentation of IT systems, configurations, and operating procedures to manage the systems and for compliance
Printer troubleshooting
Software Installation
Hardware maintenance
LAN/WAN
VPN Configuration
Network Troubleshooting
System Administration
Remote Desktop Support
Hardware Installation
Operating System Support
Accomplishments
Projects
-Secured WAN traffic using a Site-to-Site VPN -ASA firewall implementationCase Study:
Part 1: Incident Response (Cloud and On-premises Infrastructure)
Project Part 2: Data Storage
Project Part 3: System Hardening (Cloud and On-premises Infrastructure)
Certification
Google IT Support Professional (2023)
CompTIA a+ Network(2024)
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementFlexible work hoursTimeline
Shift Manager
Wendy's
11.2022 - Current
IT Support / Technical Sales
BSNL Telecom
03.2020 - 07.2022
Computer System Technician - Networking (CETN) -
Cambrian College
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