Aliscia Desroches
Program Advisor, Certification And Training
Edmonton
Summary
Detail -oriented and proactive professional with over a year of experience reviewing complex applications, and supporting certification and licensing processes with accuracy and discretion. Known for strong communication, a collaborative mindset, and the ability to manage multiple responsibilities while maintaining a high standard of service.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Program Advisor, Certification and Training
Safety Codes Council
01.2024 - Current
- Reviewed and assessed applications to determine eligibility and alignment with established requirements and regulations.
- Cross-trained across all team functions to support operational flexibility and ensure seamless coverage across key responsibilities.
- Reviewed certification and Master Electrician applications, providing informed recommendations based on regulatory standards and program criteria.
- Supported advisor pay processes, including tracking hours, validating payments, and maintaining accurate records.
- Trained in processing license renewals and reinstatements, ensuring accuracy and timely handling in line with policy requirements.
- Handled daily administrative tasks, including processing refunds, managing deadline extensions, and registering participants for courses.
- Developing orientation courses, focusing on implementing a structured orientation program for Safety Codes Officers, aimed at supporting a smooth transition and clear understanding of the their designation requirements.
Assistant Director of Admissions
CDI College
06.2023 - Current
- Coordinated and participated in campus recruitment events, orientation programs and open houses.
- Assisted prospective students with admissions by processing paperwork, arranging and conducting campus tours and conducting follow-up activities.
- Explained admissions processes, educational programs, financial assistance, transcripts, test requirement and student services to potential students.
- Maintained full knowledge of institution's catalog to fully explain course offerings and select programs to best fit each potential student's needs and goals.
Admission Advisor
Bredin College
01.2022 - 06.2023
- Regularly met with enrolled students to confirm success and identify problem areas.
- Gathered necessary paperwork and applications for students to initiate enrollment process.
- Reviewed and discussed new students' academic credentials, interests, and educational goals.
- Educated students on college admissions process and scholarship requirements.
Property Manager/Retention Specialist
Skyline Living
01.2021 - 12.2022
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
Retention Specialist
Canadian Urban Limited
10.2021 - 09.2022
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Sought ways to improve processes and services provided.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
CELPIP Invigilator
Concordia University Of Edmonton
01.2020 - 10.2021
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Located materials and online resources by demonstrating use of equipment and software.
- Ensure students have the resources they need to take the test and that no one is cheating or manipulating while taking their test.
- Enforce time limits and compliance with other examination procedures.
Education
Bachelor of Arts - Final Sem- Major In Sociology, Minor in Education
Concordia University College of Alberta
01.2019 - Current
High School Diploma -
Edmonton Christian High School
09.2016 - 2018.06
Timeline
Program Advisor, Certification and Training
Safety Codes Council
01.2024 - Current
Assistant Director of Admissions
CDI College
06.2023 - Current
Admission Advisor
Bredin College
01.2022 - 06.2023
Retention Specialist
Canadian Urban Limited
10.2021 - 09.2022
Property Manager/Retention Specialist
Skyline Living
01.2021 - 12.2022
CELPIP Invigilator
Concordia University Of Edmonton
01.2020 - 10.2021
Bachelor of Arts - Final Sem- Major In Sociology, Minor in Education
Concordia University College of Alberta
01.2019 - Current
High School Diploma -
Edmonton Christian High School
09.2016 - 2018.06
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