Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alisa Vatoian

Los Angeles,CA

Summary

Accomplished Senior Private Client Manager and Relationship Banker with a proven track record at Raiffeisen Bank, enhancing customer loyalty through expert financial advising and relationship management. Skilled in cash handling and customer service, consistently delivering tailored financial strategies to meet client goals. Demonstrates a strong ability to communicate complex information clearly and effectively.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Jons Marketplace
02.2025 - Current
  • Supervise and support store personnel to ensure optimal team performance
  • Deliver excellent customer service and resolve escalated customer issues
  • Control cash flow at registers: ensure cashiers maintain appropriate cash levels and have sufficient change
  • Process MoneyGram transfers and sell money orders
  • Assist staff with challenging customer interactions in a professional manner
  • Monitor shelf stocking, cleanliness, and overall store appearance

Cashier

Jons Marketplace
03.2023 - Current
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.

Senior Private Client Manager

Raiffeisen Bank
07.2021 - 09.2023
  • Managed a portfolio of 500 high-net-worth and key clients, including business owners and top executives, providing personalized financial solutions and maintaining long-term relationships.
  • Ensured a high level of customer loyalty through effective problem solving and quality consulting.
  • Supports clients in managing daily transactions, including deposits, withdrawals, payments, debit card reorders, direct deposit setups, and personal information updates, ensuring accuracy and efficiency while following all applicable policies, procedures, and regulatory requirements.
  • Informs clients how to use self-service technology options for everyday operations wherever they would be.
  • Assist clients with inquiries related to payments, card limits, disputed transactions, income verification documents.

Relationship Banker

Raiffeisen Bank
03.2020 - 06.2021
  • Answered customer questions and explained available services such as deposit accounts, credit cards, loans, insurances.
  • Processed customer requests for statements and updating customer personal information in database.
  • Facilitated customer transactions, including deposits, withdrawals and transfers.
  • Analyzed customers' financial information to deliver personalized account guidance.

Loan Sales Agent

OTP Bank
01.2019 - 03.2020
  • Proactively identified solutions for customers experiencing credit issues.
  • Explained very technical financial information to applicants in easy to understand language.
  • Evaluated loan requests and documents to verify accuracy and completeness.

Education

Masters Degree - Finance, Banking And Insurance

University of State Fiscal Service of Ukraine
Irpin, Ukraine
02.2020

Skills

  • Customer Service-Oriented
  • Cash Handling
  • Relationship building and management
  • Sales expertise
  • Financial Advising

Languages

Ukrainian
Native or Bilingual
Russian
Native or Bilingual

Timeline

Assistant Manager

Jons Marketplace
02.2025 - Current

Cashier

Jons Marketplace
03.2023 - Current

Senior Private Client Manager

Raiffeisen Bank
07.2021 - 09.2023

Relationship Banker

Raiffeisen Bank
03.2020 - 06.2021

Loan Sales Agent

OTP Bank
01.2019 - 03.2020

Masters Degree - Finance, Banking And Insurance

University of State Fiscal Service of Ukraine

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Alisa Vatoian