Alisa Vance
North Fork
Summary
Reliable Assistant demonstrating a high level of initiative. Possesses an exceptional work ethic with a desire to go above and beyond in order to exceed company and customer expectations. Solid history balancing team performance, customer service and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Successful in fast-paced, deadline-driven environments to manage goals and team development. Decisive leader with good organizational skills, ready to work.
Overview
13
13
years of professional experience
Work History
Manager and CFO
Metalhead Kustoms, Inc.
03.2017 - 05.2025
- Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
- Led strategic planning and execution to enhance profitability and company growth.
- Prepared accounts and conducted audits according to regulatory requirements.
- Managed company-wide budgets, payroll, accounting and other financial operations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Registered Nurse, Emergency Department
Children's Hospital
06.2022 - 01.2025
- Delivered critical care in high-pressure emergency situations, ensuring patient safety and comfort.
- Collaborated with multidisciplinary teams to develop and implement individualized patient care plans.
- Monitored vital signs and assessed patient conditions to promptly identify changes requiring intervention.
- Trained and mentored junior nursing staff on emergency protocols and best practices in patient management.
HR Director and Safety Manager
Faysal Construction
10.2020 - 04.2022
- Provided guidance on employee benefits plan design, administration, compliance, and communication.
- Prepared reports detailing various aspects of human resources operations such as staffing levels, salary ranges, compensation plans.
- Conducted employee orientation programs to introduce new hires to company policies and procedures.
- Researched applicable employment laws and regulations to ensure best practices were followed in areas such as wage and hour law, equal opportunity employment, harassment prevention.
- Designed training programs that met the needs of both individual departments and the organization as a whole.
- Facilitated employee dispute resolution processes by providing mediation services when necessary.
- Created, implemented, and maintained a performance management system for all employees.
- Data entry, i.e. spread sheets, hour sheets, payroll, etc.
Registered Nurse, Emergency Department
Valley Care Medical Center
10.2016 - 01.2020
- Conducted comprehensive assessments to evaluate patient needs, leading to improved care outcomes.
- Administered medications and treatments accurately, adhering to established protocols and safety guidelines.
- Streamlined triage processes, improving patient flow and reducing wait times in the emergency department.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Project Manager
Severn Trent Laboratories
03.2012 - 06.2016
- Led cross-functional teams to deliver complex projects within scope and schedule.
- Developed project plans, timelines, and resource allocations to optimize efficiency.
- Implemented risk management strategies to minimize project disruptions and ensure compliance.
- Facilitated stakeholder meetings to align project objectives and gather feedback effectively.
- Utilized project management software for real-time updates and team collaboration efforts.
Education
Associate of Science - Political Science
Santa Clara University
Santa Clara, CA06-2007
Associate of Science - Nursing
University of San Francisco
San Francisco, CA06-2009
Skills
- Friendly and polite demeanor
- Proficient multitasking abilities
- Strong organizational skill
- Proficient in Microsoft Office
- Documentation and reporting
- Data analysis
- Financial management
- Vendor management
- Verbal and written communication
- Administration and reporting
- Team leadership
- Staff management
- Workforce management
- Recruiting and interviewing
- Clear communication
- Project management
Languages
German
Professional
Spanish
Limited
Education and Training
other
Timeline
Registered Nurse, Emergency Department
Children's Hospital
06.2022 - 01.2025
HR Director and Safety Manager
Faysal Construction
10.2020 - 04.2022
Manager and CFO
Metalhead Kustoms, Inc.
03.2017 - 05.2025
Registered Nurse, Emergency Department
Valley Care Medical Center
10.2016 - 01.2020
Project Manager
Severn Trent Laboratories
03.2012 - 06.2016
Associate of Science - Political Science
Santa Clara University
Associate of Science - Nursing
University of San Francisco
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