Alisa Naumova
Kamloops,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Waitress
Ginza Project
03.2021 - 10.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Barista
Coffeshop Company
12.2022 - 03.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
Waitress
Kristoff Rest
04.2023 - 08.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Education
High School Diploma -
56
Russia, Saint Petersburg08.2022
Skills
- Accurate Money Handling
- Order Supplies
- Ordering Procedures
- Order Delivery Practices
- Check Payment Processing
- Cash Handling
- To-Go Order Preparation
- Food Running
- Train Employees
- Service Prioritization
- Menu Presentation
- Sales Techniques
- Wine Service
Timeline
Waitress
Kristoff Rest
04.2023 - 08.2023
Barista
Coffeshop Company
12.2022 - 03.2023
Waitress
Ginza Project
03.2021 - 10.2022
High School Diploma -
56
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