Alisa Mohanram

• Legal assistant to two paralegals at the firm
• Maintained client confidentiality in all matters.
• Request documents from medical facilities, Canada Revenue Agency, extended health benefits (i.e. Manulife, Canada Life) and proofread drafts of legal documents for accuracy in grammar and punctuation.
• Provided administrative support to paralegals by managing calendars; scheduling appointments; organizing files; preparing correspondence; and obtaining necessary signatures. Scanned physical documents into electronic format for storage in a secure database system. Updated databases with new information received from paralegals, clients or medical offices. Ensured that all paperwork was properly filed according to established procedures.
• Answered phones promptly, handling any client inquiries or questions, to deliver applicable information while providing courteous customer service. Corresponded daily with clients, insurance adjusters, doctors and attorneys.
• Managed office scheduling and kept accurate notes on deadlines, motions and other dates.
• Prepared and processed cheques for reimbursing our firm or clients and processing cheques to be sent out for invoices received.
• Drafted correspondence, documented data and submitted materials to appropriate parties.

• Coordinated the intake process for new prospective clients, including conducting thorough initial interviews and providing necessary paperwork to be signed. Organized and prepared all client documentation from the motor vehicle collision.
• Document and highlight all client injury sheets with clients to confirm all injuries sustained in motor vehicle accident.
• Adhered to confidentiality guidelines when handling sensitive information about clients
• Maintained accurate records of client in electronic database system as well as paper file. Input all client information into the FMS system to create a file number. Scan all paper documents into our system and save in client’s electronic folders. Once file number is assigned, call insurance companies for the Accident Benefits adjuster information and update client file
• Assisted in developing policies and procedures related to intake processes. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company policies.
• Implemented departmental policies and standards in conjunction with management to streamline internal processes.
• Recommended solutions related to staffing issues and proposed procedural changes to managers
• Reviewed employees' work to check adherence to quality standards and proper procedures.
• Resolved client complaints or answered clients' questions.
• Generate, fill out and send client’s OCF-1 forms as well as all authorization packages to the first party
• Generate and send out initial letters to client and letters to rehab facilities
• Contact client for any missing information or to clarify any information from the initial interview
• Label all physical files and hand over to legal representative or assistant

• Pleasantly greeted and welcomed clients in a professional manner. Handled confidential information with discretion and professionalism at all times.
• Answered incoming calls, took messages, and transferred callers to the appropriate legal representative or assistant. Facilitated communications by forwarding emails and filing documents.
• Scanned documents into the system for filing purposes. Sorted and distributed incoming faxes, letters and emails for office distribution
• Prepared and processed all outgoing mail (regular and registered) including packages, certified letters, and courier services by stamping and logging them into the system, adding their billing code and taking them directly to the postal office.
• Compiled reports using data entry software applications such as Microsoft Excel. Receive all incoming cheques and recording the amount and the payee into several different systems, then send down to head office to be processed.
• Provided general administrative support including typing memos, emails, faxing documents, photocopying documents.
• Responded to inquiries from current and potential clients regarding services provided by the firm.
• Monitored inventory of office supplies ensuring that stock is always adequately maintained.
• Prepare boardroom for meetings, ensure mini fridge is stocked with water and areas are tidy and neat.

• Schedule appointments for fire inspections at various government sites
• Effectively manage and oversee over 150 sites on a daily basis.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Planned and led team meetings to review business results and communicate new and ongoing priorities on a monthly and weekly basis with facility managers, procurement managers and regional managers.
• Communicate effectively with technicians on site, the site managers or contacts and CBRE government officials throughout the day
• Keep up to date on inspections, deficiencies and repairs to be completed at over 150 sites
• Handle any emergency or service calls as they come in. Urgently dispatch technician or arrange for emergency to be handled in a timely manner.
• Use VAWS, spreadsheets and other systems to keep files organized and up to date.
• Prepared special reports by collecting, analyzing and summarizing information from various sources. Create and update reports (fire alarm, fire extinguisher, fire pump, emergency lighting, etc.) and upload them to the internal system, invoice jobs completed and update costs into the system for payment.
• Processed invoices on a timely basis according to established procedures.
• Managed travel arrangements for employees including, hotel reservations.
• Reviewed employee time sheets for accuracy prior to submission for payroll processing.
• Delegated work to staff, setting priorities and goals. Reviewed completed work to verify consistency, quality and conformance.
• Recruited and trained new employees to meet job requirements.
• Performed clerical duties such as photocopying, faxing and scanning documents.
• Created PowerPoint presentations for internal use and external clients when required.
• Answering emails and phone calls throughout the day, directing them to the appropriate person

• Working closely with specific customers and the warehouse to send out freight to specific destinations. Organized and monitored the shipment of products in accordance with customer requirements.
• Once I receive a picking list from the warehouse, I analyze it to determine which carrier to book with and I follow the steps to get this shipped out. Analyzed data to identify cost savings opportunities in the logistics process.
• Creating shipments via Purolator, UPS, QuikX and other carriers for our customers
• Effectively communicating with the warehouse, the customer and the carrier to ensure timely delivery and appropriate handling of freight.
• Monitoring emails, deciphering which are directly for me to handle
• Using the internal system (Cargowise) to create files and shipments for freight
• Tracking orders daily and uploading PODs into our system.
• Creating a tracking list and invoice at the end of the day for each customer.
• Invoicing and billing customers on a weekly basis.

• *NOTE** I worked here January 2015 - June 2016 and August 2017 - December 2017
• Set up speed rail, thoroughly clean bar top, stools, behind the bar, drink gun, glassware & floors
• Stock bar with ice, mats, equipment & tools, juices & alcohol
• Chill glassware for draught beer, prepare garnishes, set up napkin and straw caddy
• Preparing and delivering unique and fresh cocktails, blends and mixes to guests
• Effectively using shaker tins & tools to prepare craft cocktails
• Handle all 20 seats/guests at the bar while making all drinks/cocktails for the waitresses for table service
• Upsell drinks & menu items
• Offer guests food when I notice signs of intoxication
• Handle a cash flow at the bar, use debit & credit machines
• Build rapport with reoccurring & regular clients
• Maintain a clean & safe bar throughout the night

• Extremely fast-paced, time sensitive work, learned how to truly multitask and developed extreme time management skills

• Create loads to ship to Walmart, Costco, Sobey’s and other big retailers

• Book appointments for deliveries via email, phone and online portals for large and small scale vendors

• Answer roughly 100 emails or more daily, kepeing up with customers, vendors and consignee inquiries

• Make roughly 200 outbound calls daily to obtain appointments for delivery

• Do phone calls and computer work simultaneously throughout the day, as well as handle any issues that come up from outside sources or internal affairs within the office

• Ability to multitask almost all day and throughout all areas of the job description

• Keep desk and files organized according to date, time, vendor etc

• Enter appointment details into the ProTrace system and work closely with other departments to ensure accurate deliveries to the consignees (US Department, dispatch, operations)

• Initiating rapport with regular email and phone call contacts, keeping in mind their names and their job titles (i.e Alex from Rona’s receiving department likes morning appointments so I’ll ask for something between 0900-1200 without her having to tell me).

• Take customer calls, enter orders into system for courier services

• Track packages for Amazon, Zara, Air Canada and TForce customers

• Handle all inquiries and questions from customers and clients. Provided excellent customer service to resolve customer complaints in a timely manner.

• Dispatch drivers for jobs Winnipeg, MB and Vancouver, BC

• Dispatch drivers for dedicated accounts i.e. Canadian Blood Services Canada-wide

• Working with accounts such as Canadian Blood Services, Air Canada & WestJet to ensure prompt deliveries of freight between dedicated drivers & various hospitals across the country

• Flight monitoring for Air Canada & WestJet

• Arranging special deliveries using outsourced accounts like Purolator & Loomis

• Opening the office & being the first contact person for emergency deliveries & after-hour deliveries from other provinces with various time zones

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages
• Greet persons entering establishment, determine nature and purpose of visit, and direct them to specific destinations.
• Receive payment and record receipts for services.
• Hear and resolve complaints from customers or the public.
• Schedule appointments and maintain and update appointment calendars.
• Perform administrative support tasks, such as proofreading, transcribing handwritten information, computers to work with pay records, invoices, balance sheets and other documents.
• Collect, sort, distribute, and prepare mail, messages, and courier deliveries.
• Take orders for merchandise or materials and send them to the proper departments to be filled.
• Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.

• Collect data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand.
• Measure the effectiveness of marketing, advertising, and communications programs and strategies.
• Conduct research on consumer opinions and marketing strategies, collaborating with marketing professionals, statisticians, pollsters, and other professionals.

• Set up bar and give bar a general clean and wipe down.
• Stock bar with ice, drinks, bar mats and equipment.
• Cool beers and wines. Prepare garnishes. Set up napkin and straw caddy.
• Maintain a clean bar throughout the night.
• Keep guests happy, lively and entertained.
• Offering friendly service and accommodations that guests need.
• Preparing and delivering unique and fresh cocktails, blends and mixes to guests.
• Clean the bar thoroughly, run the dishwasher and wash all barware, beverageware and mats.
• Sweep and tidy the bar area, tie up the garbage and recycle all bar waste.
• Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
• Slice and pit fruit for garnishing drinks.
• Arrange bottles and glasses to make attractive displays.

• Conduct quality phone surveys with respondents.
• Remain professional and create a comfortable atmosphere with respondent.
• Handle challenging/difficult respondents in a professional manner.
• Almost always achieved the highest number competed of surveys for the shift.