Alisa Matlakhova
Los Angeles
Summary
Dynamic operations leader with a proven track record, enhancing client satisfaction by 30% through strategic planning and process optimization. Skilled in vendor negotiation and team management, I drive cross-functional collaboration to achieve operational excellence and significant cost savings. Committed to delivering impactful results in highly regulated environments.
Overview
11
11
years of professional experience
Work History
Director of Operations
OVI Consulting
Los Angeles
11.2022 - 11.2024
- Directed company-wide operations, ensuring compliance with industry regulations and best practices while optimizing business processes and operational efficiency
- Managed a team of 25+ administrative and operational staff, developing SOPs that streamlined workflows and improved service delivery
- Developed client engagement and service improvement initiatives, leading to a 30% increase in client satisfaction and retention
- Negotiated vendor contracts, reducing supply costs by 20% and securing better terms for business service agreements.
- Led cross-functional collaboration between consultants, business development teams, and finance, ensuring seamless operational execution and service quality
- Introduced strategic revenue expansion plans, including new service offerings and optimized pricing models, which increased company revenue
- Oversaw budgeting and financial planning, identifying cost-saving opportunities that reduced operational expenses by $50,000 annually
Director of Operations
Imperial Enterprise
Los Angeles
12.2013 - 03.2022
- Led daily operations and compliance management in a highly regulated industry, ensuring adherence to state and federal regulations.
- Managed a team of 20+ employees, overseeing workflows, optimizing productivity, and enhancing operational efficiency.
- Negotiated vendor contracts and supply chain agreements, reducing procurement expenses by 15% while ensuring consistent quality.
- Led inventory management and resource allocation, minimizing waste and improving efficiency in supply chain operations.
- Conducted risk assessments and regulatory audits, ensuring full compliance with licensing requirements and operational standards
Account Manager
Bloom Brand
01.2018 - 06.2019
- Built and maintained strong relationships with clients and retail partners, enhancing brand visibility and customer loyalty
- Developed and executed sales strategies that increased client acquisition and product adoption
Education
MBA - Health Care Management
Khabarovask State University
Khabarovsk, Russia05-2011
Skills
- Vendor negotiation
- Team management
- Cross-functional collaboration
- Data analysis
- Strategic planning
- Process optimization
- Process improvements
- Schedule oversight
- Leadership training
Affiliations
- gardening
- dancing
- literature
Accomplishments
Excellence in Personal and Professional Development Award
Imperial Enterprise
Recognized for outstanding commitment to leadership growth, operational excellence, and team development. Awarded for implementing strategic process improvements that enhanced efficiency, optimized workflows, and contributed to overall business success.
Timeline
Director of Operations
OVI Consulting
11.2022 - 11.2024
Account Manager
Bloom Brand
01.2018 - 06.2019
Director of Operations
Imperial Enterprise
12.2013 - 03.2022
MBA - Health Care Management
Khabarovask State University
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