Alisa Kolesnikova
Kanata,ON
Summary
Dynamic HR professional with a Bachelor's in International Hospitality and Tourism and a proven track record of career progression in customer service and human resources within the logistics industry. Experienced in recruiting for diverse roles, including logistics coordinators and drivers, with expertise in managing both contractor and full-time employment structures.
Experienced in both in-office and remote work environments.
Overview
9
9
years of professional experience
Work History
HR Manager
Three Sisters Transport, LLC
02.2021 - 03.2024
- Led recruitment efforts for both logistics coordinators and company drivers, ensuring quality hires.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Enhanced HR policies, streamlined the hiring process, and improved employee retention through engagement programs.
HR Assistant
Green Oaks Transportation, LLC
04.2019 - 02.2021
- Supported HR functions, focusing on recruiting 1099 contract drivers and logistics staff.
- Managed onboarding procedures and maintained compliance with contractor agreements.
- Aided in developing hiring strategies to meet high-volume recruitment needs.
Logistics Coordinator
Green Oaks Transportation, LLC
11.2015 - 04.2019
- Oversaw shipment planning and route optimization, improving delivery timelines.
- Collaborated with drivers to address issues in real-time, enhancing client satisfaction.
- Assisted in implementing processes that reduced operational inefficiencies.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
Front Desk Agent
Le Meridien Hotel
10.2014 - 10.2015
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Supported training of new front desk staff, fostering a collaborative work environment.
Education
Bachelor of Arts - International Hospitality And Tourism Management
Cardiff Metropolitan University
Cardiff United Kingdom10-2015
Swiss Diploma - Hotel Management
Alpine Center
Athens, Greece12-2014
Skills
- HR policies and procedures
- HR processes
- Recruitment and talent acquisition for diverse roles
- Compensation and benefits
- Employment law compliance
- Training programs
- Problem-solving abilities
- Multitasking
- Effective communication and conflict resolution
Languages
English
Full Professional
Russian
Native or Bilingual
Greek
Limited Working
Interests
- Health and Wellness
- Nutrition
- Fitness
- Cooking
Timeline
HR Manager
Three Sisters Transport, LLC
02.2021 - 03.2024
HR Assistant
Green Oaks Transportation, LLC
04.2019 - 02.2021
Logistics Coordinator
Green Oaks Transportation, LLC
11.2015 - 04.2019
Front Desk Agent
Le Meridien Hotel
10.2014 - 10.2015
Bachelor of Arts - International Hospitality And Tourism Management
Cardiff Metropolitan University
Swiss Diploma - Hotel Management
Alpine Center
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