Alisa Grylls
Falconbridge,ON
Summary
Motivated individual with over 30 years of valuable experience in various customer service rolls and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Adapts seamlessly to change. Thrives in fast paced environment. Stays calm under pressure. Dynamic & outgoing personality.
Overview
26
26
years of professional experience
Work History
Account Executive
United Link Insurance
06.2022 - 03.2025
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed multiple portals & applications simultaneously with accuracy
Customer Service Representative
LCBO
05.2022 - 07.2022
- Provided prompt outstanding service on POS/Cash system.
- Ask for donations as part of our Spirit of Sustainability campaign
- Participate in the Customer Experience and Postal Code Survey campaigns
- Stocked shelves , faced items and kept organized and clear to maintain safety.
- Worked November 2010 to January 2011 as well - Summer Position
- Smart Serve Certified
Client Service Representative
McDougall Insurance
03.2021 - 03.2022
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Obtained RIBO license
Senior Client Service Representative
Allstate
05.2015 - 03.2021
- Participated in cross-functional teams to develop strategies for enhancing the overall customer experience.
- Trained new personnel regarding company operations, policies and services.
- Enhanced customer satisfaction by promptly addressing and resolving client inquiries and concerns.
- Identified upsell opportunities and recommended additional services tailored to individual client needs.
- Served as a liaison between clients and internal departments to ensure smooth coordination of requests.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Represented agency at industry events.
- Processed payments & filed documents in administrative roll
- Managed administrative email & distributed work to co workers.
- Created work schedule for 16 co workers on a monthly basis
- Managed high volume of inbound calls & emails with accuracy
Client Care Representative
Co-operators Insurance
10.2011 - 05.2015
- Provided comprehensive product information to clients, assisting them in making informed decisions about their purchases.
- Ensured compliance with company policies and industry regulations during all interactions with clients.
- Participated in regular team meetings to discuss performance metrics, share best practices, and brainstorm solutions to common challenges.
- Delivered exceptional service by promptly responding to client inquiries through phone and email.
- Investigated and resolved complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Obtained OTL
Owner/Operator
Horse Drawn Memories
01.2008 - 10.2011
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Contributed positively to the local community through involvement in various events
- Provided unique service of horse & carriage services for events, wedding, birthdays
Pharmacy Technician
Pharmasave Pharmacy
09.1999 - 12.2002
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Bank reconciliation & deposits.
- POS & front shop services
- Maintained & ordered for dispensary & front shop
- Shipping & receiving.
- Head cashier responsibilities.
Hostess /Alley Coordinator / Server/Bartender
Red Lobster
10.1999 - 05.2001
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Completed daily side work and opening and closing duties without fail.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Education
No Degree - Insurance Broker
RIBO
01-2021
Pharmacy Technician Certificate - Pharmacy Technician
Cambrian College
Sudbury, ON05-2001
Skills
- Client relationship building
- Account management
- Relationship building and management
- Customer service
- CRM software expertise
- Business development and planning
- Interpersonal skills
Languages
English
Full Professional
Interests
- Cooking
- Baking
- Hiking
- Gardening
Timeline
Account Executive
United Link Insurance
06.2022 - 03.2025
Customer Service Representative
LCBO
05.2022 - 07.2022
Client Service Representative
McDougall Insurance
03.2021 - 03.2022
Senior Client Service Representative
Allstate
05.2015 - 03.2021
Client Care Representative
Co-operators Insurance
10.2011 - 05.2015
Owner/Operator
Horse Drawn Memories
01.2008 - 10.2011
Hostess /Alley Coordinator / Server/Bartender
Red Lobster
10.1999 - 05.2001
Pharmacy Technician
Pharmasave Pharmacy
09.1999 - 12.2002
No Degree - Insurance Broker
RIBO
Pharmacy Technician Certificate - Pharmacy Technician
Cambrian College
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