Summary
Overview
Work History
Skills
Accomplishments
Languages
Certification
Timeline
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Alisa Benwell

Airdrie,AB

Summary

With a proven track record at TD Bank, excelling in strategic thinking and customer relationship management, significantly enhancing engagement and sales. Leveraging business analysis and CRM expertise, led teams to surpass performance metrics and expand market share, demonstrating a keen ability for impactful communication and data-driven decision-making.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Channel Engagement Manager

TD Bank
03.2022 - Current
  • Managed complex engagements involving multiple teams.
  • Implemented data-driven strategies for continuous improvement of engagement services, leading to improved performance metrics.
  • Delivered impactful presentations showcasing project results, earning recognition from senior management for excellent communication skills.
  • Helped with rollouts as subject matter expert for payment processing
  • Collaborated with sales, delivery and service teams to manage seamless client experiences.
  • Managed client expectations and mitigated potential conflicts, ensuring high level of customer satisfaction throughout the engagement process.
  • Consulted with teams on established best practices and process improvements.

Regional Sales Executive

TD Bank
09.2018 - 03.2022
  • Maintained thorough knowledge of competitor offerings, using this information to strategically position company products in market effectively.
  • Enhanced communication among team members through regular meetings and updates on industry trends or relevant news articles.
  • Assessed competitors'' strengths and weaknesses in order to develop effective counter-strategies that led to increased sales conversions rates.
  • Created customized presentations tailored to prospective clients'' needs, effectively demonstrating the value of company offerings.
  • Established strong relationships with key clients, resulting in business expansion and revenue growth.
  • Expanded market share within the region by successfully penetrating new accounts.
  • Monitored market trends to identify potential opportunities for new product development or expansion into untapped markets.
  • Delivered exceptional customer service by addressing client concerns and providing product solutions.
  • Increased regional sales by developing and implementing strategic sales plans.

Business Development Consultant

Moneris Solutions
12.2016 - 08.2018
  • Met with current clients to assess needs and develop improvement plans.
  • Led proposal development efforts, winning multiple high-value contracts.
  • Arranged potential client contacts, cultivated relationships, and followed through all service needs.
  • Developed customized solutions for clients, resulting in enhanced customer satisfaction and retention.
  • Elevated client engagement levels through regular communication updates and strategically planned touchpoints.
  • Achieved targeted revenue growth by implementing effective sales strategies and tactics.
  • Negotiated contracts and closed sales with new and existing clients.
  • Communicated with local organizations to build networks and develop leads.
  • Leveraged CRM tools to effectively manage leads, ensuring timely follow-up and improved conversion rates.

Skills

  • Business Analysis
  • Strategic Thinking
  • Best practices optimization
  • Risk Assessments
  • Data Interpretation
  • Proposal Development
  • Training and Onboarding
  • Customer Relationship Management (CRM)
  • Market Analysis
  • Contract Negotiation
  • Contract Management
  • Salesforce CRM Software

Accomplishments

  • Documented and resolved support issues which led to support team creation.
  • Collaborated with a large team in the development of Project Butterfly.
  • Achieved Implementation of MCM incorporating TDMS sales through effectively helping with training the team.
  • Recruited and developed the highest amount of new professionals in the Western Women in Enterprise subcommittee.


Languages

English
Native or Bilingual

Certification

  • Certified Yoga Instructor, 200hrs, Yoga Nidra and Yin Yoga
  • Certified Meditation teacher
  • Certified Breathework Teacher
  • Certified Sound Practitioner
  • Certified Professional Burnout Coach
  • Certified Emotional Intelligence Coach
  • Certified Forgiveness Coach


Timeline

Channel Engagement Manager

TD Bank
03.2022 - Current

Regional Sales Executive

TD Bank
09.2018 - 03.2022

Business Development Consultant

Moneris Solutions
12.2016 - 08.2018

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Alisa Benwell