Alisa Benitez-Ek
Belleville
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Child and Youth Worker
SMJ Youth Services
03.2023 - Current
- Oversee and monitor youth during extended 12-hour shifts both during the day and night
- Prioritize and maintain a safe environment for both youth and staff members
- Ensure that youth are adhering to their prescribed medication regimen and administer any necessary PRN medications
- Employ appropriate physical restraint techniques when required to ensure safety of all individuals involved
- Engage in counseling and communication strategies to de-escalate potentially dangerous situations and guide youth away from harmful actions
911 Emergency Dispatcher
Northern 911
08.2022 - 02.2023
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Read system maps and caller information and documented details in system.
- Routed calls to police, fire and ambulance services to meet individual call needs.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Worked flexible hours across night, weekend and holiday shifts.
Pharmacy Assistant
Shoppers Drug Mart
02.2019 - 12.2022
- Answer phones
- Refill prescriptions
- Fill medications
- Count pills
- Rebill prescriptions through insurance companies
- Data Entry
Customer Service Representative
LCBO
10.2018 - 01.2019
- Greet customers
- Process transactions
- Challenge & refuse customers
- Cash responsibility
Pro shop Attendant/Server
Kirkland Lake Golf Club
05.2018 - 08.2018
- Open and close (Pro shop and club house)
- Book tee times
- Process payments
- Create memberships
- Organize tournaments
- Serve food
- Prepare and serve drinks
Sales Associate
Zara
09.2017 - 04.2018
- Meet sales goals
- Cleaning duties
Assistant Coordinator
JSANO
06.2013 - 01.2015
- Supervise young children
- Provide outdoor and indoor activities
- Cleaning duties
Education
BA - Criminology Policing Combination
Wilfrid Laurier University
Waterloo, ON01-2026
Skills
- Excellent Communication
- Multitasking
- Organizational skills
- Technical skills
- Interpersonal skills
- Innovative and problem solving
- Dependable
Certification
- Smart Serve
- High Five Training
- WHMIS
- Standard First Aid and CPR Level C
- G Class license with full driving privileges
Timeline
Child and Youth Worker
SMJ Youth Services
03.2023 - Current
911 Emergency Dispatcher
Northern 911
08.2022 - 02.2023
Pharmacy Assistant
Shoppers Drug Mart
02.2019 - 12.2022
Customer Service Representative
LCBO
10.2018 - 01.2019
Pro shop Attendant/Server
Kirkland Lake Golf Club
05.2018 - 08.2018
Sales Associate
Zara
09.2017 - 04.2018
Assistant Coordinator
JSANO
06.2013 - 01.2015
BA - Criminology Policing Combination
Wilfrid Laurier University
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