Alisa Azzi
Ottawa
Summary
The majority of my career has been focused on client services, multi-tasking, as well as filing and handling of confidential documentation. Time management and administrative duties are an integral part of being a Real Estate Agent. For these reasons I believe I would be the ideal candidate as an Administrative Assistant, as over the years I have refined my communication, adaptability, and organizational skills.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Shared Services Canada
05.2022 - Current
- Providing daily assistance to a Director
- Reviewing and revising MS Outlook Calendar on daily basis with the Director - accepting, creating and managing meeting invitations
- Reviewing Director's Outlook inbox, colour coordinating incoming mail, as well as filing it accordingly
- Providing HR support, which includes, but not limited to, filling out documentation for all type of Actings, Onboarding, Offboarding, SSR Delegation
- Assisting the Director with any administrative tasks, including but not limited to - ensuring Organizational Chart is up to date, HR Tracker up to date, Financial Tracker is up to date, and PMA Tracker is up to date
- Assisting Director with the monthly Financial review of their Cost Center
- Assisted with Salary Forecasting
- Providing assistant to Director's Managers and team members
- Ambassador for Government of Canada Workplace Charitable Campaign
- Member of Engagement Team - in charge of editing monthly Newsletter for the BIMSDC Directorate
Real Estate Salesperson
Ottawa Property Shop Realty
03.2020 - Current
- Client service for multiple steak holders
- Maintaining a database of clients, updating, inputting new information
- Scheduling meetings and appointment with various stakeholders
- Preparing properties for listing
- Gathering all necessary information regarding a property of interest to present to Client(s)
- Providing client services
- Preparing documents for a purchase or sale of a property
- Reviewing offers
- Handling the closing of transactions
- Multi-tasking
Real Estate Salesperson
Coldwell Banker Sarazen Realty
05.2020 - 03.2021
- Client service for multiple steak holders
- Maintaining a database of clients, updating, inputting new information
- Scheduling meetings and appointment with various stakeholders
- Preparing properties for listing
- Gathering all necessary information regarding a property of interest to present to Client(s)
- Providing client services
- Preparing documents for a purchase or sale of a property
- Handling the closing of transactions
- Multi-tasking
Underwriter/Mortgage Agent
Mortgage Intelligence
02.2016 - 06.2018
- Communicate with borrowers/clients and collect the necessary supporting documents for mortgage applications
- Communicate with Lenders
- Enter applications, update database and review documents
- Order Appraisals
- Follow up with lawyers and realtors
- Monitor all applications and ensure all internal and lender-issued deadlines are met
- Answer all e-mails, faxes and voicemails throughout the day, and respond to client requests
- Follow processes and procedures
- Maintain positive relationships with staff and clients
- Proof-read paperwork and Mortgage Commitments for errors and conditions
- Exercise judgement on client and mortgage product issues
- Recommend/negotiate alternative options on all declined mortgage applications such as changes to the amount, structure and/or terms and conditions to arrive at an appropriate approval
Manager
Natural Solutions Salon and Spa
09.2012 - 02.2016
- Providing clients with customer service
- Ensuring the sales meet monthly goal
- Managing inventory of supplies and equipment
- In charge of bookkeeping/payroll/deposits
- Promoting new products and services
- Assuring customer satisfaction & managing complaints
- Processing of sale/purchase orders
- Interviewing, hiring and training newly hired staff
- Managing and resolving internal conflict
- Conducting meetings and motivating staff
- Organizing Customer Appreciation Events
Immigration Consultant Assistant
Jane Katkova & Associates
06.2009 - 09.2012
- Operated front desk & booked appointments
- Responded to telephone calls, booked client appointments and managed staff calendars
- Translated documents from English to Russian & vice versa
- Followed up on file progress
- Prepared and submitted immigration submission packages
- Responded to email inquiries
- Worked on special projects assigned from time to time
Education
General Business Program
Seneca College
Real Estate Salesperson License
OREA College
03.2020
Mortgage Agent License
Real Estate And Mortgage Institute of Canada
03.2017
Skills
- Proficient in Microsoft Office Suite 2016
- Adaptable to new software and technology
- Excellent Customer Service and conflict resolution skills
- Excellent oral/written communication and public relation skills
- Excellent keyboarding, filing and record keeping skills
- Excellent analytical and problem solving skills
- Able to work in a fast paced environment and under pressure
- Effective worker both in a team environment and independently
- Able to maintain confidentiality, exercise tact and diplomacy
- Excellent planning and coordinating skills
Timeline
Administrative Assistant
Shared Services Canada
05.2022 - Current
Real Estate Salesperson
Coldwell Banker Sarazen Realty
05.2020 - 03.2021
Real Estate Salesperson
Ottawa Property Shop Realty
03.2020 - Current
Underwriter/Mortgage Agent
Mortgage Intelligence
02.2016 - 06.2018
Manager
Natural Solutions Salon and Spa
09.2012 - 02.2016
Immigration Consultant Assistant
Jane Katkova & Associates
06.2009 - 09.2012
General Business Program
Seneca College
Real Estate Salesperson License
OREA College
Mortgage Agent License
Real Estate And Mortgage Institute of Canada