ALISA AUGUSTIN
Brampton
Summary
Enthusiastic and highly dependable Home Depot associate with over 3 years of experience in sales, customer service, and specialty design. Proven track record of generating revenue through exceptional customer engagement and product knowledge in flooring & decor, paint, millwork, lumber & building materials, service desk and cash. Licensed on all machines except EPJ. Seeking to grow into an SSC / hybrid role where I can continue to contribute to team success, deliver outstanding service, and help customers bring their home improvement visions to life.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Research Assistant
BIG Lab
05.2024 - Current
- Participated in team meetings to discuss progress on ongoing projects.
- Prepared presentations on research findings for meetings and SURF 24'.
- Actively recruited and ran participants between the ages of 4-to-11 years old for the study.
- Built rapport with the parents of the children involved within the study.
- Assisted in designing research methodologies and protocols.
- Identified and addressed potential limitations of the research methodology and ensured transparency in reporting.
- Booked participants in through Qualtrics.
Medical First Responder
St. Johns Ambulance
03.2022 - Current
- I have a Health Care Professional certification, Standard First Aid + AED certification and trained to handle mental health and physical health emergencies
- Established rapport with patients' families, providing reassurance and updates on the status of their loved ones during challenging moments
- Work closely with Campus Police, Peel paramedics and emergency services to respond to medical emergencies on the UTM campus
- Reduced response times for medical emergencies with efficient coordination and communication among team members
- Currently an executive, building the weekly schedule for ~70 people
- Observed patient behavior to report changes to medical personnel
- Volunteer position
Sales Associate
Home Depot
09.2021 - Current
- Currently working as the full time associate in D21/22
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Currently a specialty designer working in doors & windows, flooring and paint
- Helping customers design their dream home
- Solved customer challenges by offering relevant products and services
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
- Currently have all machine licenses except EPJ
Volunteer Note Taker
UTM Accessibility Services
09.2021 - Current
- Attended each lecture of classes and effectively took notes for those with learning disabilities
- Adapted to fast speaking paces and learnt to transcribe quicker
- Uploaded all notes to the website within the deadline
Youth Group Leader
Gideon 300 Worship Center
05.2018 - Current
- Maintained a comprehensive calendar of events and activities for the youth group, ensuring timely communication with all stakeholders involved
- Managed several children aged 2- 12, understand responsibility and patience
- Established a safe and inclusive environment during group meetings, ensuring all members felt comfortable sharing their thoughts and opinions
- Providing constructive feedback and support where needed
Youth Mentor Volunteer
Big Brothers Big Sisters Of Peel
10.2023 - 10.2024
- Honored confidentiality agreements while maintaining open lines of communication with program coordinators regarding any concerns about mentee welfare or safety issues
- Meet weekly with mentees
- Participated in ongoing training sessions to stay current on best practices in youth development and mentorship approaches
- Served as a positive role model, demonstrating strong values and ethical behavior
- Created an environment conducive to learning by displaying patience, respect, and understanding towards youth.
Board Member
UTMSU
08.2023 - 10.2023
- Offered this position by the Unit chief of St John's Ambulance due to reliability
- Worked closely with UTMSU executives to educate UTM's students about the student centre expansion
- Provided people to campaign
- Joined weekly meetings, gave input and took detailed notes
- Participated in board meetings to discuss company policies and issues, performance reports, and future endeavors.
Factory Worker
Dynacare Laboratory And Health Services Centre
07.2021 - 01.2022
- Inspected and adjusted work performed to meet expectations
- Full time job
- Carefully packaged COVID-19 testing kits and prepared for shipment
- Maintained continuous timely attendance and worked well with everyone
- Was asked several times to return but full time studies and a full time job schedule conflicted
- Worked efficiently in a fast-paced environment while meeting tight deadlines for orders.
Cashier
Fresh Co
05.2019 - 09.2021
- Ensured compliance with company policies and procedures while processing transactions efficiently
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store
- Responded promptly to requests for assistance, spills and customer inquiries
- Worked flexible schedule and extra shifts to meet business needs
- Adapted to a high pace environment quickly, standing up and working for hours at a time
- Built and maintained positive working relationships with co-workers.
Education
HIGH SCHOOL DIPLOMA -
Notre Dame Catholic Secondary School
BACHELOR OF SCIENCE - LIFE SCIENCES
University of Toronto Mississauga
06.2026
Skills
- Strong Communication and Interpersonal Skills
- Multitasking
- Leadership Skills
- Project Management
- Adaptability
- Conflict Resolution
- Customer Service
- Problem-solving
- CPR and first aid
- Clear communication
Certification
- Smart Serve License, 2020-01-01, Current
- LivingWorks - Certified to recognize thoughts of suicide and engage safety resources, 2022-01-01, Current
- Certified Health Care Professional, 2022-01-01, Current
- Several machine Licenses, 2022-01-01, Current
- Certified Medical First Responder, St. John's Ambulance, 2022-01-01, Current
Languages
ST. LUCIAN CREOLE
Professional Working
English
Native or Bilingual
Timeline
Research Assistant
BIG Lab
05.2024 - Current
Youth Mentor Volunteer
Big Brothers Big Sisters Of Peel
10.2023 - 10.2024
Board Member
UTMSU
08.2023 - 10.2023
Medical First Responder
St. Johns Ambulance
03.2022 - Current
Sales Associate
Home Depot
09.2021 - Current
Volunteer Note Taker
UTM Accessibility Services
09.2021 - Current
Factory Worker
Dynacare Laboratory And Health Services Centre
07.2021 - 01.2022
Cashier
Fresh Co
05.2019 - 09.2021
Youth Group Leader
Gideon 300 Worship Center
05.2018 - Current
HIGH SCHOOL DIPLOMA -
Notre Dame Catholic Secondary School
BACHELOR OF SCIENCE - LIFE SCIENCES
University of Toronto Mississauga
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