Alis Zarphanelyan
Oakville,ON
Summary
Motivated and experienced assistant manager who balances many responsibilities to keep the business operating efficiently. Effective communicator with exceptional time management and documentation skills leading a team. Skilled at managing staff performance and developing and inspiring new talent.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
Tim Hortons
Oakville, ON
12.2023 - Current
- Managing customer service inquiries and complaints in a timely manner, as well as working with your team to minimize issues.
- Supervising daily operations including scheduling shifts, assigning duties.
- Managing the shift by ensuring my team has all the tools they need to succeed
- Managing Team Member scheduling to ensure adequate coverage on all shifts
- Managing labour costs through effective floor management.
- Managing inventory and ordering.
- Responsible for daily cash handling/management procedures and financial reporting.
- Following Tim Hortons standards and guidelines when preparing products for our guests.
- Assisting with establishing and enforcing security, workplace and guest safety polices
- Displaying knowledge of and works in compliance with applicable legislation including, food safety, health and safety and employment standards.
- Ensuring that product launches and promotions are executed with perfection.
Shift Manager/Supervisor
Tim Hortons
Oakville, ON
04.2022 - 12.2023
- Supervising and coordinating activities of staff who prepare and portion food.
- Coordinating cleaning schedules.
- Assisting in training new staff.
- Directing team members completing daily tasks.
- Ensuring food service and quality control.
- Addressing customers' complaints or concerns
Team Member
Tim Hortons
Mississauga, ON
04.2022 - 04.2023
- Providing excellent customer service by taking orders, preparing food, and serving customers in a timely and friendly manner.
- Upselling menu items and promote special offers to customers.
- Following company policies and procedures at all times.
- Maintaining cleanliness and sanitation of the restaurant, including dining areas, kitchen, and restrooms.
- Operatinge the POS system to accurately process customer transactions.
Education
Post-Degree Certificate - Hotel And Resort Management
Lambton College of Applied Arts And Technology
Mississauga, ON04-2023
Certificate - Operations Management Advanced Program
Tims University
Oakville, ON03-2023
Skills
- Task Delegation
- Product and Service Knowledge
- Operations Management
- Employee Performance Evaluations
Certification
- Food Handler Certificate
- AODA and OSHA Certificate
- Smart Serve Certificate
- WHMIS Certificate
- CPR and First Aid Certification
References
References available upon request.
Timeline
Assistant Manager
Tim Hortons
12.2023 - Current
Shift Manager/Supervisor
Tim Hortons
04.2022 - 12.2023
Team Member
Tim Hortons
04.2022 - 04.2023
Post-Degree Certificate - Hotel And Resort Management
Lambton College of Applied Arts And Technology
Certificate - Operations Management Advanced Program
Tims University
Similar Profiles
Chidumebi IwuohaChidumebi Iwuoha
Sales Associate at Tim HortonsSales Associate at Tim Hortons
Abhishek PatelAbhishek Patel
Customer Service Representative at Tim HortonsCustomer Service Representative at Tim Hortons
Teniola LadeneganTeniola Ladenegan
Team Member at Tim HortonsTeam Member at Tim Hortons
MOHAMED SAADMOHAMED SAAD
Team Member at Tim HortonsTeam Member at Tim Hortons
Giovanna CarterGiovanna Carter
Dental Assistant at Dr, Utaca ChenDental Assistant at Dr, Utaca Chen