John Jairo Martinez Velez
Summary
Originally from Madrid, Spain, I embarked on a journey to Vancouver, Canada, driven by a desire to master the English language. Having completed two diplomas from international schools, I ventured into gaining practical experience. Over the past two years in Vancouver, I've honed my language skills significantly while working in the hospitality sector. For the past year and a half, I've had the privilege of contributing to a prestigious hotel, refining my expertise in customer service and interpersonal relations. This experience has been instrumental in my personal and professional growth.
Overview
3
3
years of professional experience
Work History
Houseman
Le soleil
04.2022 - Current
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Kept building entryway glass clean and polished for professional presentation.
Dishwasher
49th parallel restaurant
01.2022 - 04.2022
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Server
Tonteria Restaurante
03.2021 - 10.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Diploma of International Business Management -
Cornerstone College
Vancouver, BC05.2023
Diploma of Business And Marketing -
ILAC College
Vancouver, BC12.2022
High School Diploma -
Virgen De Mirasierra
Madrid,Spain06.2021
Skills
- Innovative Guest Service Solutions
- Strategic Problem Resolution
- Cross-functional Collaboration
- Adaptability and Flexibility
- Cultural Sensitivity and Diversity
- Good skill of communication with the clients
- Fluent two languages: English, Spanish
- Cash Handling
- Food and Beverage Pairings
- Buffet Setup and Takedown
Timeline
Houseman
Le soleil
04.2022 - Current
Dishwasher
49th parallel restaurant
01.2022 - 04.2022
Server
Tonteria Restaurante
03.2021 - 10.2021
Diploma of International Business Management -
Cornerstone College
Diploma of Business And Marketing -
ILAC College
High School Diploma -
Virgen De Mirasierra
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