Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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ALIREZA GHANE AZAD

ALIREZA GHANE AZAD

Coquitlam

Summary

Dynamic Home Comfort Adviser with a proven track record at Reliance Home Comfort, excelling in client relationship management and analytical thinking. Enhanced client retention through tailored advisory plans and improved satisfaction by delivering personalized investment advice. Skilled in navigating complex regulations while fostering loyalty and trust among clients.

Experienced with providing strategic guidance and support to clients. Utilizes analytical skills and effective communication to drive solutions. Track record of fostering strong client relationships and delivering impactful advisory services.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Home Comfort Adviser

Reliance Home Comfort
06.2022 - Current
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
  • Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
  • Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
  • Developed strong relationships with clients through regular communication and excellent customer service.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
  • Navigated complex regulatory requirements to ensure compliance in all advisory activities.
  • Enhanced advisor skills and knowledge through continuous professional development program, elevating service quality.
  • Improved client retention rates by developing and implementing comprehensive advisory plans tailored to individual needs.
  • Increased client satisfaction, providing personalized investment advice based on thorough financial analysis.
  • Strengthened client relationships through regular, insightful communication regarding market trends and portfolio adjustments.

Senior Gas Technician

Reliance Home Comfort
08.2017 - 08.2022
  • Streamlined internal processes by creating detailed documentation for standard operating procedures, fostering consistency across the team.
  • Managed inventory levels and ordered necessary supplies, ensuring availability of essential parts for timely completion of jobs.
  • Completed extensive training programs to remain current on advances in gas technology, ensuring optimal performance of installed systems.
  • Proactively identified potential hazards during routine inspections, mitigating risks before they escalate into significant problems.
  • Participated in cross-functional teams tackling challenging projects that required innovative problem-solving methods and technical skillsets outside traditional scope.
  • Improved safety standards by conducting thorough inspections and maintenance routines on gas systems and equipment.
  • Increased client base by building strong relationships with customers and delivering exceptional service experiences.
  • Developed comprehensive diagnostic skills to accurately identify issues and provide appropriate repair solutions.
  • Eliminated risks by correctly identifying potential safety hazards.
  • Tested and operated hydraulic and pneumatic equipment for heating and cooling systems.
  • Collaborated with team members to complete complex projects, ensuring high-quality results within strict deadlines.

Senior Gas Tech ( B Ticket )

Pro Ace Heating and Cooling Ltd
07.2010 - 07.2017
  • Collaborated with team members to complete complex projects, ensuring high-quality results within strict deadlines.
  • Contributed to a safer working environment through diligent adherence to company guidelines for personal protective equipment usage and hazard communication protocols.
  • Consistently met or exceeded performance metrics for service call completions, contributing to the overall success of the team and company.
  • Assisted in the development of junior technicians by sharing knowledge and expertise through hands-on mentoring opportunities.
  • Worked closely with manufacturers'' representatives to receive specialized training on new products, enhancing overall service capabilities offered to clients.
  • Maintained up-to-date knowledge of industry regulations, ensuring full compliance in all work performed.
  • Enhanced customer satisfaction by providing timely and efficient repairs and installations of gas appliances.

Education

Electrical, Electronics And Communications Engineering

Tehran Trade Associate of Science ( Shamsipour Schools )
Tehran, Iran

Certificate of Technical Studies - Class B Gas Fitter

Pacific Vocational College LTD
Burnaby, BC

Principles of Moving Air

Thermal Environmental Comfort Association of BC
Surrey, BC
03-2023

Quality Installation Forced Air Furnace And HP

HPSC
Vancouver, BC
03-2023

Heat Loss / Heat Gain

Thermal Environmental Comfort Association of BC
Surrey, BC
03-2023

Service And Maintenance

Viessmann Manufacturing Company Inc
Langley, BC
03-2012

Skills

  • Analytical thinking
  • Time management
  • Written communication
  • Problem-solving
  • Customer service
  • Product knowledge
  • Client relationship management
  • Sales strategy
  • Industry knowledge
  • Multitasking

Languages

English
Professional Working
Persian
Native or Bilingual

Certification

  • [Heat Loss / Heat Gain], Thermal Environmental Comfort Association of BC TECA - 2023
  • [Principles of Moving Air], Thermal Environmental Comfort Association of BC TECA - 2023
  • [Quality installation of forced air furnace and air source heat pump retrofits in BC homes], Home performance stockholder council HPSC - 2023
  • [Service and maintenance], Viessmann manufacturing company Inc, 2012
  • [Class B gas fitter], Technical safety Authority BC, 2012

Timeline

Home Comfort Adviser

Reliance Home Comfort
06.2022 - Current

Senior Gas Technician

Reliance Home Comfort
08.2017 - 08.2022

Senior Gas Tech ( B Ticket )

Pro Ace Heating and Cooling Ltd
07.2010 - 07.2017

Electrical, Electronics And Communications Engineering

Tehran Trade Associate of Science ( Shamsipour Schools )

Certificate of Technical Studies - Class B Gas Fitter

Pacific Vocational College LTD

Principles of Moving Air

Thermal Environmental Comfort Association of BC

Quality Installation Forced Air Furnace And HP

HPSC

Heat Loss / Heat Gain

Thermal Environmental Comfort Association of BC

Service And Maintenance

Viessmann Manufacturing Company Inc

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ALIREZA GHANE AZAD