Alireza Danesh
Customer Service Operations Specialists
Summary
Dynamic and professional with over 11 years of experience in operations management, customer service, and financial solutions. Proven expertise in effectively managing day-to-day operations, delivering customized customer solutions, and driving team performance. Skilled in optimizing processes, implementing policies, and cultivating long-term client relationships. Bilingual in Persian (native) and English. Committed to enhancing customer satisfaction and achieving organizational goals.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Administrative Manager
Karbord Tahghigh Audit Firm
06.2023 - 06.2024
- Led daily administrative operations for a team of 10, ensuring adherence to budgets and timelines
- Implemented new policies to streamline operations, achieving a 15% efficiency boost
- Enhanced interdepartmental coordination, reducing project delays by 20%
- Improved internal workflows to meet operational excellence standards
Customer Solutions Specialist
Bank Iran Zamin
04.2021 - 06.2023
- Delivered personalized banking services, including account management and credit solutions
- Guided customers in using digital banking tools to enhance efficiency
- Promoted new banking products tailored to customer needs
- Strengthened customer relationships through tailored advice
Senior Project Manager
Rahbaran Foolad Isfahan
04.2019 - 04.2021
- Directed multiple projects, achieving a 95% on-time completion rate
- Oversaw large-scale projects, ensuring safety, efficiency, and adherence to budgets
- Collaborated with financial teams to ensure budget compliance
Business Development Associate
Rahbaran Foolad Isfahan
05.2017 - 04.2019
- Expanded market presence by 25% through targeted strategies
- Secured contracts with three major clients, driving a 15% increase in sales
- Developed financial strategies for key accounts
Sales Specialist
Laal Keyfiat Sepahan Rava
01.2016 - 05.2017
- Achieved a 20% increase in sales by providing expert product knowledge
- Built long-term relationships, retaining 95% of key clients
Sales Associate
Laal Keyfiat Sepahan Rava
01.2015 - 01.2016
- Boosted sales by 18% through effective communication and service
- Implemented customer feedback to refine sales strategies
Personal Trainer
Self-Employed
01.2013 - 01.2015
- Designed and executed personalized fitness plans for 50+ clients
- Motivated clients to achieve measurable success
Education
Master's Degree - Business Administration (MBA)
Isfahan University
Isfahan 09.2016 - 06.2019
Skills
- Customer Relationship Management
- Banking Operations & Digital Tools
- Financial Advisory
- Problem Solving
- Sales
- Service Promotion
- Team Management
- Project Management
- Leadership
- Process Improvement
- Risk Management
- Time Management
- Microsoft Office Suite
- Documentation and control
Timeline
Administrative Manager
Karbord Tahghigh Audit Firm
06.2023 - 06.2024
Customer Solutions Specialist
Bank Iran Zamin
04.2021 - 06.2023
Senior Project Manager
Rahbaran Foolad Isfahan
04.2019 - 04.2021
Business Development Associate
Rahbaran Foolad Isfahan
05.2017 - 04.2019
Master's Degree - Business Administration (MBA)
Isfahan University
09.2016 - 06.2019
Sales Specialist
Laal Keyfiat Sepahan Rava
01.2016 - 05.2017
Sales Associate
Laal Keyfiat Sepahan Rava
01.2015 - 01.2016
Personal Trainer
Self-Employed
01.2013 - 01.2015
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