Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ALIREZA BASTANI

North Vancouver,BC

Summary

Adept at enhancing customer experiences and streamlining operations, I leveraged my exceptional communication and time management skills at UNESCO MIL to elevate service standards. My tenure at Tehran Esteghlal Hotel showcased my ability to lead and improve team efficiency, demonstrating a blend of hard and soft skills critical for dynamic environments.

Overview

38
38
years of professional experience

Work History

UNESCO MIL Representative

UNESCO MIL
05.2023 - Current
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Researched relevant resources to assist members, identified member representation needs and troubleshot next steps to provide optimal support for member.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers

Educational Coordinator

Ministry Of Education
02.1987 - 08.2023
  • Established and communicated clear learning objectives for activities, distributing variety of learning materials and resources for use in educational activities.
  • Participated in workshops, seminars, education programs and other activities promoting professional growth and development.
  • Communicated student progress and needs to program staff and managing conservator.

Hotel Recipient

Tehran Esteghlal Hotel (Intercontinental)
03.1990 - 02.2005
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Supervised team of 10 front desk agents and helped to resolve issues arising during shifts.
  • Monitored and evaluated performance of personnel to confirm compliance with standards.

Public Relations Assistant

IRIB Broadcasting
01.1991 - 03.2003
  • Worked closely with other internal departments to resolve customer service issues.
  • Developed familiarity with company services and promotions to accurately respond to customer inquiries.
  • Developed and nurtured meaningful relationships with key media.

Education

Bachelor of Science - Social Communications

Islamic Azad University
Tehran, Iran
08.1990

Skills

  • Excellent customer service
  • Communication (verbal and written)
  • Time management skills
  • Self-motivated
  • Retail Store Operations
  • Retail stock management
  • Superb problem-solving skills
  • Setting, merchandising and signing features
  • Contribute to a safe and clean free work environment

Languages

English
Professional Working

Timeline

UNESCO MIL Representative

UNESCO MIL
05.2023 - Current

Public Relations Assistant

IRIB Broadcasting
01.1991 - 03.2003

Hotel Recipient

Tehran Esteghlal Hotel (Intercontinental)
03.1990 - 02.2005

Educational Coordinator

Ministry Of Education
02.1987 - 08.2023

Bachelor of Science - Social Communications

Islamic Azad University

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ALIREZA BASTANI