Hi, I’m
ALIOU KEBE
Montreal,QC
Summary
Seasoned Customer Support Manager bringing 10 years in sales management and support. Skilled people motivator with proven leadership abilities to go extra mile. Documented history leading teams to achieve results by exercising independent judgment and accomplishing goals in high pressure scenarios.
Overview
13
years of professional experience
Work History
Tesla MotorsMontreal
Customer Support Manager
02.2023 - 04.2024
Job overview
- Understood and owned every aspect of my team's performance including but not limited to Coaching, development, One on One and providing real time feedback
- Handled multiple priorities, organized workload, and met deadlines
- Responsible for driving continuous enhancements to facilitate exceptional team output and customer service by partnering with operations teams
- Determined staffing requirements, interviewing, hiring and training new employees.
- Regularly gave and received feedback to peers, direct reports and managers
- Built and fostered an environment of inclusivity, collaboration and diversity of thought
- Lead by emanating positivity and accountability
- Retained top talent by conducting 2023 performance evaluations to formulate corrective action and training.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Fido, Rogers Inc.Montreal
Team Manager
12.2015 - 04.2022
Job overview
- Trained and motivated a team of employees to improve customer service quality
- Evaluated advisors and conducted ad hoc listening to assist in their development
- Interviewed and hired new potential candidates
- Conducted mid and end of year evaluations for all specialists
- Increased team spirit and maintained exchange of information to improve customer satisfaction
- Led team meetings to communicate changes and identify opportunities
- Provided ongoing training to employees to develop their skills and achieve objectives
- Helped recruit and train new employees
- Identified opportunities to contribute to the CCC's objectives
- Implemented initiatives to improve employee satisfaction
- Performed other work-related administrative tasks.
Home DepotLaval (Quebec)
Special Services Associate
03.2014 - 11.2015
Job overview
- Took incoming customer calls and found answers to any questions
- Processed customer credit card applications and followed up on completed applications
- Followed up on hot customer issues
- Took orders and made any order corrections in person or over phone
- Made outgoing calls to vendors and/or installers to follow up on customer orders
- Scanned merchandise and operated cash register
- Followed balancing procedures at end of shift.
Cladtech Canada Inc.Edmonton
Machine Operator
07.2012 - 12.2013
Job overview
- Set up machines at the beginning of each shift to ensure proper working order
- Monitored machines during every procedure to ensure optimum running
- Read measuring instruments and responded to all computer error messages
- Informed supervisor of problems and operational concerns
- Accurately completed reporting and travel documents as required.
Paladin SecurityCladtechFort McMurray
Industrial Security Officer
05.2013 - 09.2013
Job overview
- Ensured that the site's safety and emergency procedures were followed in response to fire alarms and other emergencies
- Undertook site-specific training and watched for and reported irregularities
- Controlled site access points and conducted vehicle and bag searches
- Monitored the environment for safety infractions or hazards.
Five GuysLaval
Assistant Manager
01.2011 - 05.2012
Job overview
- Ensured food quality and hygiene
- Estimated and tracked inventory, made orders of supplies, and calculated food cost
- Supervised restaurant staff, scheduled work, and kept work records
- Oversaw the daily operation of the restaurant to ensure all health, safety, quality regulations, and policies were met
- Organized and kept sales reports and records.
Education
University of Montreal
Bachelor of Computer Science and Management
06.2016
University of Saint-Boniface
Biology and Science
04.2010
Mboutou Sow (Senegal)
High School Diploma
06.2009
Skills
- Quickly learns and applies new skills
- Takes ownership for delivering high quality results
- Teamwork and Collaboration
- Excellent leadership, organizational, and problem-solving skills
- Establishes and cultivates professional relationships
- Consistently received outstanding performance evaluations
- Strong communication and selling skills
- Directs a cohesive staff in achieving objectives
- Experience in team and project management
- Dedicated, dependable, and determined
- Effectively manages and leads multiple projects concurrently
- Communicates and interacts effectively with all levels
- Computer proficient: MS Word, Excel, PowerPoint, Access, and Outlook
- Training and coaching
- Process Development
- Planning and Prioritization
- Sales proficiency
- Adaptability and Flexibility
- Client Relationship Building
Accomplishments
- Campaigned for fair pay for temporary staff. January 2009 (Senegal)
- Circle of champions winner (best sales specialist) at Fido. January 2017 (Montreal)
- Customer 1st award winner as Team Manager at Fido. February 2018 (Montreal)
Availability
Immediately
References
Excellent personal and professional references will be provided on request.
Languages
English
Full Professional
French
Native/ Bilingual
References
References available upon request.
Timeline
Customer Support Manager
Tesla Motors
02.2023 - 04.2024
Team Manager
Fido, Rogers Inc.
12.2015 - 04.2022
Special Services Associate
Home Depot
03.2014 - 11.2015
Industrial Security Officer
Paladin Security
05.2013 - 09.2013
Machine Operator
Cladtech Canada Inc.
07.2012 - 12.2013
Assistant Manager
Five Guys
01.2011 - 05.2012
University of Montreal
Bachelor of Computer Science and Management
University of Saint-Boniface
Biology and Science
Mboutou Sow (Senegal)
High School Diploma
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