Aliona Berson
Maple Ridge,BC
Summary
Possessing versatile skills in project management, operational efficiency, problem-solving, and collaboration, I bring a fresh perspective and strong commitment to quality and improvement. Recognized for adaptability and proactive approaches in delivering effective solutions, excellent quality assurance, and the ability to learn and grow independently as well as amongst others. Excellent data-entry, analysis, and research skills enhance my adaptability in a variety of fields.
Overview
14
14
years of professional experience
Work History
Owner/Operations Manager
A2B Forming Inc.
09.2015 - Current
- Established foundational processes for business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Participated in recruiting, hiring and training of team members.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Updated and resolved incidents in a timely manner.
- Oversaw payroll processing, ensuring accuracy and timely disbursement of salaries.
- Supported successful project completion by ensuring all required documentation was submitted on time and accurately formatted.
- Improved payroll processing efficiency by implementing new software and streamlining procedures.
- Enhanced payroll accuracy by meticulously reviewing timesheets and resolving discrepancies.
- Scheduled employees according to business forecast, payroll budget guidelines and productivity requirements.
- Participated in safety trainings and implemented safety protocols, leading to fewer workplace accidents.
- Coached employees, managers, and executives on effective safety policies.
- Wrote safety program plans to manage hazards, reduce incidents and save company money through less time lost and lower insurance payouts.
- Implemented the usage of Airtable and CODA software to track all of the above operational and payroll tasks.
Business Services Representative
Yellow Pages Group
04.2016 - 11.2016
- Assisted with data entry tasks, ensuring accurate and timely completion of all assignments.
- Completed data entry for advertisement publishing each day.
- Reduced errors in advertisement processing through meticulous data entry and attention to detail.
- Typed 105 wpm, allowing for fast and accurate data entry.
- Participating in weekly meetings and collaborating with team members on projects and tasks.
Customer Operations Coordinator
Travel Underwriters
06.2013 - 03.2015
- Conducted daily review of new travel insurance policy sales (fulfillment), policy renewal documents, supply order processing and tracking, as well as lengthy broker list and client account setup management.
- Streamlined insurance operations by implementing efficient workflow processes and organizational strategies.
- Improved departmental efficiency through the implementation of automation tools for routine tasks such as data entry and recordkeeping.
- Carried out administrative tasks by communicating with clients, distributing mail, printing and scanning documents.
- Liaison with various stakeholders through adequate and immediate communication related to product inventory, availability, and tracking of insurance document orders.
- Coordinated large-scale projects such as underwriting changes under severe time constraints.
- Implemented ideas to establish new procedures for the purpose of reducing system-generated and human error, and enhancing internal communication with various departments.
Process Specialist/Criminal Records Analyst
Sterling BackCheck
09.2010 - 06.2013
- Conducted regular process reviews, identifying inefficiencies and implementing improvements that led to increased productivity and quality assurance in background check records and analysis within the department, myBackCheck.com.
- Acted in a leadership role to develop new guidelines and procedures for operational work-flow, and provide supervision, training, instruction, leadership and support to current and new members of the Online Brand department, myBackCheck.com.
- Liaisoned with various departments and police partners, through meetings, phone calls, emails, and online training manuals regarding internal changes in policies, myBackCheck.com processes, as well as external policy changes pertaining to criminal record screening in Canada.
- Produced and ensured accuracy of Police Certificates for individuals obtaining name-based Criminal Record results online.
- Resolved issues by providing excellent client, customer, and troubleshooting support via Help Desk, email telephone on a daily basis.
- Conducted research on new and existing criminal records processing policies and criminal records in Canada for the purpose of establishing clear guidelines and processes for department.
- Compiled documentation and data for the purpose of new department initiatives and overall operational efficiency.
Education
Post-Graduate Certificate - Cert Entrepreneurial Skills 1
Thompson River University
Kamloops, BC01-2025
Bachelor of Arts - Criminology
Simon Fraser University
Burnaby, BC09-2010
Skills
- Customer relations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Staff management
- Marketing
Languages
English
Full Professional
Russian
Limited Working
Timeline
Business Services Representative
Yellow Pages Group
04.2016 - 11.2016
Owner/Operations Manager
A2B Forming Inc.
09.2015 - Current
Customer Operations Coordinator
Travel Underwriters
06.2013 - 03.2015
Process Specialist/Criminal Records Analyst
Sterling BackCheck
09.2010 - 06.2013
Post-Graduate Certificate - Cert Entrepreneurial Skills 1
Thompson River University
Bachelor of Arts - Criminology
Simon Fraser University
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